The Animal Care Coordinator (ACC) position is an exciting opportunity to play a key part in the intake, care, and placement of animals at one of the oldest animal welfare organizations in the country.

Responsible for providing excellent care for shelter animals and maintaining the progress of their journey into and out of the shelter, the ACC plays a vital role in cultivating the human-animal bond. From an animal’s initial intake, behavioral and medical assessments, and ongoing supportive care, the ACC will be there for them each step of the way. The ACC extends professional and compassionate service to the community – including surrender evaluations, adoption counseling, and other public services. In conjunction with the Customer Care team, the ACC works with potential adopters to identify suitable matches with animals and helps facilitate reunification between lost pets and their families.

East Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. Our mission is to transform the lives of cats and dogs by enriching the human-animal bond through respected and accessible expertise. East Bay SPCA is one of the nation’s oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about East Bay SPCA on our website at www.eastbayspca.org.

Category: Full-time; Non-exempt

Location: Oakland, CA

Reports to: Animal Care Lead and Shelter Supervisor/Shelter Manager

Benefits: East Bay SPCA offers a comprehensive benefits package designed to support the well-being and future of our employees. Medical and dental benefits are fully covered, along with optional vision coverage. Employees can plan for their future with a 401(K) Retirement Plan featuring a 3% company contribution, life insurance, short-term and long-term disability insurance, and an Employee Assistance Program. The company also provides generous paid time off, starting at 120 hours per year, increasing to 160 hours after 5 years, and 200 hours after 10 years, plus 80 paid holiday hours annually and an additional personal holiday after one year. Employees enjoy extra perks such as the Pets at Work Program, waived pet adoption fees, discounted veterinary care, behavior and training classes, up to $75/month public transit/vanpool commuter reimbursement, and various industry discounts, including Pet Food Express.

Essential Duties and Responsibilities

• Perform routine, daily, animal care tasks (diet preparation, feeding, cleaning, potty breaking, etc.) for all shelter animals
• Perform preliminary physical examinations on all cats and dogs received, which includes properly completing necessary paperwork
• Administer vaccines, treatments, medications, and perform venipuncture with antibody/antigen tests as needed
• Perform initial behavioral evaluations of dogs and cats received, including overall health and behavior evaluations of possible owner surrender animals
• Observe and document dog and cat behavior and health concerns, reporting abnormalities promptly to appropriate staff.
• Provide exceptional customer service at all times, including during adoption processes, returns, surrenders, redemptions, and other public interactions
• In cooperation with the Animal Recruitment Specialist, facilitate the transfer of animals to EBSPCA
• Evaluate owner-surrender cases and offer alternative solutions or resources in the best interest of the client and animal
• Maintain regular, reliable, and predictable attendance and punctuality
• Initiate and maintain animal records and notes (paper and electronic) in an organized, systematic manner
• Provide feedback to supervisory staff regarding animal plans
• Assist with answering phone calls and replying to e-mail inquiries, as needed
• Support marketing efforts by promoting programs and services, participating in special events, and soliciting donations
• Inform and educate customers about responsible pet ownership and general animal care within the scope of East Bay SPCA guidelines
• Collaborate with Customer Care Associates to introduce potential adopters to available animals, facilitate successful adoption matches, and process adoptions
• Support and assist in the training of volunteers working within shelter operations
• May occasionally transport animals between East Bay SPCA campuses and off-site locations as needed (fleet vehicle provided; mileage reimbursement available for personal vehicle use)
• Perform other duties as assigned to support the team and the mission of East Bay SPCA

Qualifications

• Knowledge of domestic animal care, including breeds, behavior, appropriate care and housing, common health problems, disease symptoms, and handling techniques
• Minimum one-year experience working with animals; Experience in an animal shelter setting highly desirable
• Competence in basic veterinary procedures (e.g., administering vaccinations, oral and topical medications, performing tests, and venipuncture)
• Proficient in handling dogs and cats of all sizes, ages, and temperaments. Requires the ability to leash, walk, and maintain control over large and extra-large dogs, which can include dogs 90 pounds and over.
• Proven organizational skills, as well as clear and effective communication skills with coworkers and others.
• Ability to think critically, multi-task, and succeed in a fast paced, emotionally charged, environment with a positive attitude while fostering empathy with clients and coworkers.
• Treats all animals humanely, with compassion and concern, at all times
• Fear Free certified or knowledge of Fear Free techniques preferred
• Proficient in Microsoft Office applications; familiarity with Shelter Buddy shelter software program desired.
• Multilingual fluency desired
• Pre-employment background check and drug screening clearance required
• High school graduate or equivalent
• Reliable transportation required. A valid CA driver’s license and evidence of insurability strongly desired

Working Conditions

• Work is primarily performed in an animal shelter environment with exposure to detergents, cleaning products, wet and humid environments, and seasonal outdoor
• Must be willing to work occasional irregular hours, weekends, and holidays.
• Animal contact and related injuries, including bites and scratches, may occur. Will occasionally handle sick, injured, and deceased animals
• Noise exposure varies and often includes uncontrolled barking and other animal vocalizations
• Animal waste contact, smells, and visual exposure are prevalent
• Must be able to lift 50 pounds frequently and occasionally lift to 75 pounds with assistance. Must be able to push and/or pull over 50 pounds occasionally
• Frequent standing, walking, typing, bending, twisting, crouching, kneeling, and stooping.

Job Type: Full-time

Pay: From $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Work Location: In person