About Job

We are looking for a Customer Care Advocate for a 6 Months contract role.

Please send me your updated resume on preeti@botgsolutions.com

Position: Customer Care Advocate

Duration: 6 Months

Location: 700 Quaker Lane, Warwick, RI 02886

Start/End Dates: 8/11/2025 - 3/10/2025
Client: Direct

Job Description:

· New Hires must live within a commutable distance of our Warwick location and must be able to come in on an as-needed basis as determined by client.

· Must be available for the full duration of in office training from August 11th, 2025 - September 8th, 2025, Hours of training: 8:30am - 5pm EST Monday – Friday.

· Hour’s post training: Must be available 8am - 11pm Monday through Friday.

Required: Skills and Experience:

· 1-2 years of experience call center preferred - will also consider those with customer service experience.

· Must have intermediate computer literacy/proficiency

· Must be able to multi-task/operate multiple screens while speaking with customers.

· Microsoft office experience strongly preferred.

Key Responsibilities:

· New hires should live in a commutable distance from the site the role is posted in.

· High school diploma or GED equivalent.

· Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).

· Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.

· Experience accessing and navigating up to 10 electronic systems to provide complete response.

· Must possess a professional and engaging phone voice and demonstrate a true desire to help people.

Preferred:

· Previous Call Center experience preferred.

· Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.

· Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette.

· Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of client

· Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.

· Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Job Type: Contract

Pay: $20.00 per hour

Shift: