Overview:
Join Iowa Home Care as a Scheduler, where you’ll play a vital role in ensuring that our clients receive the care they need, and our staff are supported with accurate and efficient scheduling. As a Scheduler, you’ll work closely with our field staff, clients, and physicians to maintain seamless care delivery and uphold the high standards Iowa Home Care is known for.

Why Choose Iowa Home Care?

Professional – At Iowa Home Care, professionalism is paramount. We take pride in delivering exceptional care and support to our clients, and our Schedulers are no exception. You’ll be part of a team that values precision, integrity, and collaboration to make a meaningful difference every day.

A-Player – We thrive on the contributions of A-Players—individuals who are proactive, dependable, and passionate about what they do. As a Scheduler, your role will be critical in the success of our mission, helping to coordinate and deliver outstanding care. Bring your dedication, and we’ll provide the resources for you to succeed.

Dedicated – Dedication is at the heart of Iowa Home Care. We’re committed to going above and beyond to support our clients and staff. As a Scheduler, your commitment to accuracy and efficiency will help ensure a positive experience for all.

Loving – Compassion drives everything we do. At Iowa Home Care, we value kindness and understanding in every interaction, and our Schedulers are no exception. You’ll be part of a team that truly cares about creating meaningful connections.

Benefits:

• Flexible Scheduling
• Health, Dental, Vision, and Life Insurance
• Short-term and Long-term Disability Insurance
• Flex-Spending Account
• Paid Mileage or Company-Sponsored Vehicle
• Employee Assistance Program
• Excellent 401K with Employer Match
• PTO
• Wellness Program
• Continuing Education Opportunities

Responsibilities:

• Communicate with field staff regarding schedules and pertinent client information.
• Ensure all physician-ordered visits (e.g., re-certifications, skilled nurse visits, etc.) are scheduled and completed.
• Maintain employee/client calendars in the agency database daily, ensuring all shifts/visits are staffed.
• Notify Physicians when home health aide hours are incomplete as ordered.
• Professionally respond to inquiries from staff, clients, and external stakeholders regarding scheduling.
• Enter case communications into client records as needed.
• Prepare monthly calendars for employees using the agency database.
• Assist with insurance authorizations and enter relevant data into the system.
• Run daily reports, following up with field staff as needed.
• Adjust nursing grids daily.
• Enter EPSDT paperwork into the database.
• Provide medication reminders as needed.
• Exhibit Iowa Home Care’s Mission, Vision, and Core Values consistently.
• Assist with incoming calls, filing, and other administrative tasks as needed.

• Education: High School Diploma or GED required.
• Experience:
  • 3-5 years of scheduling experience preferred.
  • 1-2 years of home care experience preferred.
• Strong knowledge of scheduling principles, organizational methods, and office procedures.
• Proficient with computers, phones, and other office equipment.
• Effective communication skills and the ability to maintain confidentiality.
• Valid driver’s license and proper auto insurance.