A nonprofit services organization in New York City is looking to add a new Residential Aide to join their growing team in Manhattan. In this role, the Residential Aide will be responsible for providing staff support and maintaining program stability by providing assistance and monitoring the premises as well as assisting in ensuring effective service delivery.

About the Opportunity:

• Schedule: Must be able to work any day of the week
• Hours: 8am to 4pm

Responsibilities:

The Residential Aide will:

• Monitor the area and provide resources to clients
• Maintain a welcoming, safe, stable environment for clients
• Make hourly rounds within and outside the facility to ensure safety and security
• Incident management: Report and document incidents, crisis interventions, communicate with on-call management team
• Record keeping including documentation of daily attendance, shift report, visitors, writing progress notes
• Greet people entering the site, determine nature and purpose of visit, and direct or escort them to specific destinations
• Circulate among residents, visitors, or employees to preserve order and protect property
• Complete intakes, and property searches as needed, distribute mail
• Accept and log all food deliveries and serve meals to clients. Willingness to complete food safety course
• Screen residents and visitors and packages to prevent passage of prohibited articles into residence
• Provide relief support for 311 operations
• Facilitate onsite laundry and shower resources for clients
• Perform other related duties, as assigned

Qualifications:

• 2 years of related experience
• High School Diploma / GED
• Computer savvy
• Microsoft Office proficient

Desired Skills:

• Associate's and/or Bachelor's Degree
• CPR and First Aid certification
• Experience working with individuals experiencing homelessness and/or mental health or substance use issues