Position Title: Client Care Coordinator Reports To: Program Director/ LCSW
Department: Social Services Employment Status: Full-Time
FLSA Status: Non-Exempt Position Status: Essential

GENERAL JOB DESCRIPTION

The Client Care Coordinator will assess each family to understand their strengths and determine their service
needs

DUTIES AND RESPONSIBILITIES

• Completes comprehensive biopsychosocial assessment with each family to understand strengths and
  service needs
• Facilitates a team review of the biopsychosocial assessment
• Provides short-term counseling, crisis intervention, risk assessment, safety planning, and psychoeducation
  (not psychotherapy)
• Conducts risk assessments
• Collaborates with the Administration for Children’s Services (ACS) and/or preventive service agencies
  when a child’s welfare is involved
• Participates in ACS conferences acting as an advocate for families
• Makes referrals and appropriate community linkages
• Facilitates group work (e.g., with young people, with fathers, etc.)
• Communicates and collaborates with service providers to enhance engagement and ensure quality
  services
• Coordinates safety planning when needed
• Prepares families and children to accept services
• Provides educational training to staff
• Facilitates quarterly family meetings with shelter staff to discuss planning efforts and progress
• Prepares exit packets for families moving to permanent housing
• In the event of an emergency, Essential Employees are required to report to work as scheduled
• Duties and responsibilities are subject to change based upon the assessment of company needs
  SKILLS AND QUALIFICATIONS
• Master’s Degree in Social Work from an accredited school of Social Work
• Must be a Licensed Master Social Worker (LMSW)
• Knowledge of child and adolescent development; emotional/behavioral health; mental health, parent-child
  relationships; family dynamics and diagnostic classification
• Strong expertise in strength-based, solution-focused, and family-centered practice
• Knowledge of guidelines, policies, and regulations relating to child welfare, safety, permanency and
  wellness
• Knowledge and experience with group work, as well as, working with diverse cultures and ethnicities
• Must be able to communicate effectively (verbally and in writing)
• Bilingual English/Spanish is strongly preferred