About Job

Patient Care Coordinator

Join our dedicated team as a Patient Care Coordinator and help us deliver an exceptional experience for every patient, right in the heart of Beverly Hills!

About Us:
We are a concierge-style private practice led by a female plastic surgeon, renowned for providing personalized, high-touch care in a luxury setting. Our close-knit team is committed to supporting one another and maintaining the highest standards for our patients. We thrive on genuine positive energy and a collaborative spirit, making sure every patient feels both cared for and welcomed from start to finish.

About the Role:
We’re looking for a polished, adaptable Patient Care Coordinator join our team. If you thrive in a luxury environment, are proactive, and have a knack for both service and sales, we want to meet you.

As our Patient Care Coordinator, you’ll be the first point of contact for our patients, playing a key role in shaping their experience from their initial call through post-procedure care.

What You’ll Do:

Welcome patients warmly and deliver a luxury-level experience
Manage patient appointments and communications with precision and care
Educate patients on procedures and financing options, with a consultative, sales-savvy approach
Maintain accurate patient records, ensuring confidentiality and full HIPAA compliance
Work independently, anticipating and solving problems before they arise
Coordinate every detail of patient care, demonstrating keen attention to detail and follow-through
Support the team with administrative tasks, including scheduling, billing, and office organization
Bring positive, team-oriented energy to every interaction and help foster a harmonious office environment

Who You Are:

You have at least 2 years of experience as a patient care coordinator in a plastic surgery or dermatology office –MANDATORY, candidates without this experience will not be considered.
Tech-savvy, you pick up new software and systems quickly – this is a must
Experienced in high-end healthcare or plastic surgery, with a deep appreciation for luxury-level service
Genuinely personable, with excellent interpersonal skills and a positive mindset
Adaptable, resourceful, and comfortable juggling multiple priorities
Exceptionally organized, with great attention to detail
A self-starter who works well with minimal oversight and meets high expectations
Knowledgeable about cosmetic or aesthetic procedures
Proficient with electronic medical records (EMR) and scheduling software

What We Offer: