About Job

Company Overview

Lewis Builders Development Inc. has been a cornerstone of the Atkinson community since 1958, specializing in the construction and development of high-quality homes and condominiums. Our commitment to excellence is reflected in every project, ensuring customer satisfaction from the initial build through the warranty period.

SUMMARY:

The Warranty Coordinator handles the day-to-day duties associated with the warranties on condominium units built by Lewis Builders Development, Inc including owner communications, sub-contractors and construction team to successfully follow warranty requests, 60 day and 1 year list to completion

The position also provides client support with the day-to-day duties associated with the residential apartments managed by Lewis Builders Development, LLC to include rental applications, tenant communications, and processing receivables for rental properties.

Warranty Responsibilities:

Customer Relations:

· Answer and respond to all phone calls and visits in a friendly, professional manner

· Monitor all customer inquiries through emails, phone calls and Hubspot

· Field inquiries from homeowners/customers currently under warranty

· Communicate warranty needs or concerns to Residential Property Manager, RPM

· Weekly meetings with project managers and daily discussions regarding current task status

· Monthly review meetings with Project Management and RPM

· Log warranty repair tickets in Hubspot

· Respond to customers and keep them updated on completion of the requested information or 60 day or 1 year warranty repair list

Maintenance Requests: Full description will be provided upon requested

Project Management Support: Full description will be provided upon requested

Common Area Warranty Requests: Full description will be provided upon requested

General Warranty Tasks: Full description will be provided upon requested

Rental Support Responsibilities:

Customer Relations:

· Assist in answering and responding to all phone calls and visits in a friendly, professional manner

· Assist in scheduling property tours with prospective residents

· Monitor all customer inquiries through emails and phone calls

· Delivery of notices to apartment homes when needed

· Enter up to date tenant information into web portal (Buildium)

· Assist RPM with filling vacant units and maintaining waitlists

· Assist in entering up-to-date tenant information in web portal (Buildium)

Accounts Receivable: Full description will be provided upon requested

Application Processing: Full description will be provided upon requested

Move-in Processing: Full description will be provided upon requested

Maintenance: Full description will be provided upon requested

Other Responsibilities:

· Assist RPM with entering rule violations into web portal (Buildium) and send letters to tenants with re-inspection date.

Assist RPM with rental increases by updating accounts, emailing, and delivering notices

· Other responsibilities or tasks may be required as the demands of the business warrant

JOB REQUIREMENTS:

The following items are the standard job requirements for this position. While the employee may not currently possess all the requirements, it is expected that the employee will work toward acquiring and\or improving on these skills.

SKILLS & QUALIFICATIONS:

· Attention to detail combined with a can-do attitude

· Ability to prioritize and take ownership of multiple assignments and see to completion

· Finalize documents including misspelling and grammar cleanup, etc.

· Proficient organizational and time management skills

· Self-motivated, willing to learn new areas, and able to learn from mistakes

· Ability to handle confidential information appropriately

· Problem solver and creative thinker willing to present new ideas

Experience:

Computer Skills: Advanced skills with MS Office products and tools including, but not limited to, Outlook, Word, Excel, OneNote, PowerPoint and Pandadocs

Certificates & Licenses: Valid Driver’s License

Other Requirements:

· Professional appearance and judgment

· Excellent interpersonal skills and business vocabulary to effectively represent the company

· Excellent oral, and written communication skills

· Positive can-do Attitude

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits: