University of Minnesota's Academic Support Resources is looking for 2 top notch One Stop Counselors to be part of their Team!

One Stop Counselors provide integrated student services to University students, families, faculty, and staff in the main areas of records and enrollment, billing, and financial aid. The One Stop Counselor position requires an in-depth understanding of and training on university, federal and state policies regulating academic records, registration, financial aid, and student account billing. Additionally, One Stop Counselors are equipped with broad knowledge of campus resources and services.

One Stop Counselors must exhibit excellent problem solving skills and professional judgment when resolving complex student questions and concerns as well as inquiries from collegiate/departmental staff, academic advisers, and faculty. Through their broad knowledge of the University, One Stop Counselors have the authority to apply independent discretion and professional judgment without supervisor approval in a variety of situations.

Counselors are held responsible for critical analysis and professional judgment on financial aid/student records appeals, waivers, petitions and escalated cases. Through counseling conversations, appeals, waivers and petitions, counselors have the opportunity to facilitate direct impacts to the University’s retention and graduation rates.

Counselors develop curriculum and educational materials for initiatives, including financial literacy, instructional

curriculum for all new staff and ongoing refresher training. One Stop Counselors frequently generate new presentations, programs and enhancements, such as financial wellness workshops that help students move towards their academic and financial objectives.

Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor. This is a 100%-time, 40 hour/week salaried position.

Salary Range: $55,000 - $61,000

Interested? Apply Now!