Description

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 12 paid holidays per year
• Training & professional development opportunities

Essential Functions

• Conducts a personal screening and initial assessment with the client and discusses resources and options available in the community.
• Develops individual service plan based on client needs and in accordance with well-defined Iowa Department of Public Health (IDPH) policies and procedures.
• Monitors and re-assesses client progress and needs according to client need and IDPH requirements.
• Works closely with key local and state service agency contacts to expedite access and remove barriers to information, services, employment, substance abuse treatment, mental health services, public benefits, housing and other client needs.
• Connects clients to appropriate services and treatments in accordance with their service plan.
• Transports clients to medical or other appointments as needed, either locally or out of town.
• Advocates for clients who are denied services for which they are eligible.
• Determines potential eligibility for public assistance programs and provides assistance in applying for local, state and federal public benefits programs. Assists client in maintaining eligibility for public assistance programs.
• Assists client in finding and maintaining appropriate and safe housing using community housing contacts and all available funding options.
• Determines potential eligibility for the AIDS Drug Assistance Program (ADAP) and provides assistance in referring client to an IDPH trained Benefits Specialist for applying for and renewing ADAP certification within the timeframes required by the funders.
• Participates in community-based meetings and LGBTQ events as a representative of the County and the Ryan White Program.
• May answer incoming calls, assist walk-in clients, and follow-up with new referrals as needed.
• Prepares letters, reports and general statistics as required by the Program Director or Coordinator.
• Schedules appointments and conducts personal visits in the client’s home, at the Ryan White Program office, homeless shelters, domestic abuse shelters, hospital, jail, medical facility or office and other community locations as necessary.
• Completes referrals for services as requested by the client and follows-up with the client to ensure satisfaction.
• Accurately completes all client documentation and contact notes within required timelines and in accordance with IDPH requirements using appropriate IDPH databases.
• Attends all required trainings and in-services and maintains annual Ryan White Program certification from IDPH.

Minimum Qualifications & Requirements

• Associate of Arts degree required in social sciences, health or human services.
• A minimum of one (1) year of recent experience in hospital, health care, mental health or addiction services is required. This must include community experience serving a high-need, high quantity client caseload of (40+) adults with HIV/AIDS or adults with complex medical, social, mental health and community living needs who require multiple community-based supports and direct experience connecting them to long-term appropriate care or supports.
• One (1) year of recent experience determining potential initial and continuing eligibility for public assistance programs required.
• Must show proof of certification of Adult Abuse and Dependent Adult Abuse Training, Mandatory Reporter Training, and AIDS, Drugs Assistance Program (ADAP) Training or able to obtain training within three (3) months of employment.
• Must be Ryan White Case Management certified or able to obtain certifications within one (1) year of employment. All certifications must be maintained as required by law and funders.
• AIRS CIRS-A and Senior Health Insurance Information Program (SHIIP) Certification may be required if funding is available.

Shift

Monday - Friday
8 a.m. - 4:30 p.m.

Read the full description here: Ryan White Program Options Counselor