Requisition #:654662 Location:Johns Hopkins Health System, Baltimore, MD 21201 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time

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The International Care Coordinator (ICC) at Johns Hopkins Medicine International (JHMI) delivers seamless, high-quality, and culturally appropriate medical care coordination to international patients. As a dedicated single point of contact, the coordinator effectively liaises between various internal JHMI departments (including patient financial services, the international clinical team, marketing, etc.), Johns Hopkins Medicine (JHM) providers and staff, and external stakeholders such as payors and vendors.

• Ensures appropriate inpatient and/or outpatient care for international patients
• Manages all necessary consultations, treatments, medications, and medical equipment, maintaining consistent communication with all parties involved
• Serves as a crucial bridge, assisting patients and JHM providers by navigating cultural and linguistic differences that could affect patient care
• Cultivates strong collaborative relationships internally and externally to accommodate specific needs, contribute to patient volume growth, and promote effective teamwork across diverse interdisciplinary teams
  
  

Hours

• Full Time, Day shift (40 hours), 8:30 am - 5:00 pm
  
  

Requirements

• Bachelor's degree, preferably in healthcare, business administration, or a related field is required
• Required verbal and written proficiency in English and a foreign language (such as Spanish, Arabic, and/or Mandarin, but other foreign languages will be accepted as per business needs
• Must pass the Qualified Bilingual Staff Assessment level I (bilingual speaker) medical interpretation test delivered by Johns Hopkins prior to hire
• 3 years of exprience with at least 2 years experience specifically in customer service in a healthcare setting that involved interaction with patients/clinicians
• Proficiency in medical terms, conditions, and treatment options to effectively communicate with patients and medical professionals
  
  

Salary Range: Minimum 23.96/hour - Maximum 39.57/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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