About Job

Job Details

Job Location
Erie West Town Health Center - 1701 W. Superior St - Chicago, IL

Salary Range
$23.00 - $28.00 Hourly

Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Care Management team! Care Managers (CM) partner with licensed care management staff members and other care team members to deliver a comprehensive, high-quality, patient-centered experience. Care Managers conduct time-sensitive outreach and/or provide support which includes short- and long-term capacities to coordinate care for high-risk and 2 disease-management patients

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Conducts outreach to complete between 90-120 health risk assessments per month.
Conducts successful outreach to 120 disease management eligible or enrolled per month.
Collaborates with Erie's Licensed Care Managers (LCMs), Transitions of Care (TOC)team, the Social Drivers of Health (SDOH), Health Promotions, and all other patient program team members to provide care coordination services and link with best fitprogram for patient needs.
Documents care team communication, resulting action steps, and activities in Erie's electronic health record (Epic) for all participating patients, aligned with Erie and CARES Act standards (e.g., no medical jargon, etc.).
Documents all activities in additional external system as required/appropriate.

Qualifications

Education

Required:

High School diploma or equivalent required

Preferred:

Community Health Worker training
Bachelor's degree

Experience

At least 1 year of experience in community-based organizations, safety net settings, or with vulnerable population required
One year of customer service experience, preferably in a health care setting preferred
Experience conducting patient assessments preferred.
Phone-based outreach experience preferred.
Experience identifying, referring to, and working with community-based organizations preferred.
Experience with health system navigation and patient education preferred.
Managed care, care management, or care coordination experience or exposure preferred.

Skills and Knowledge

Strong computer skills required: expert in Microsoft Office, Excel and ability to learn to expert level other electronic databases (Epic electronic medical record system, etc.).
Attentive to detail required
Strong interpersonal and oral communication skills required
Comfort using phone-based translation services required.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that: