Job Title: Service Coordinator

Location: Rising Sun, Maryland

Full-Time

Salary: $50,000 – $55,000 per year

About R. Brooks Mechanical:

Founded in 2001, R. Brooks Mechanical Inc. is a family-owned and operated HVAC company proudly serving Maryland, Delaware, and Pennsylvania. With over 200 years of combined industry experience, we deliver top-tier heating, cooling, and indoor air quality services with a small-company feel and big-company capabilities. Our team is committed to professionalism, innovation, and 100% customer satisfaction.

Position Summary:

We are looking for a highly organized and detail-oriented Service Coordinator to support our Lead Dispatcher and ensure smooth daily operations. This role is essential in coordinating technician schedules, maintaining clear communication with customers, and managing administrative tasks across service, sales, and office functions.

Key Responsibilities

• Schedule service calls and dispatch technicians efficiently
• Confirm appointments and follow up with customers via phone, email, and text
• Maintain accurate customer and equipment records in our system
• Coordinate residential maintenance, installations, and estimate scheduling
• Handle incoming service requests from calls, emails, and web leads
• Process technician timesheets, permits, warranty claims, and job paperwork
• Monitor shared inboxes and respond or escalate inquiries as needed
• Collaborate with sales and operations teams to ensure timely completion of jobs
• Participate in the on-call rotation and assist with general office duties

Qualifications:

• Prior experience in customer service, dispatching, or administrative roles within the trades
• Strong organizational skills and attention to detail
• Excellent communication and multitasking abilities
• Familiarity with scheduling or CRM software (ServiceTitan strongly preferred)
• Ability to work independently and as part of a team

Preferred Experience:

• Background in HVAC or related trades
• Proficiency in ServiceTitan or similar platforms
• A customer-first mindset aligned with our company’s values

Benefits:

• Two weeks of paid time off annually
• Paid company holidays
• Company-provided cell phone, laptop, and tablet
• 401(k) with 4% employer match
• Optional health, life, short- and long-term disability insurance