About Job

General Qualifications & Attitudes:

Self‐motivated
Maintain a positive attitude with staff and agents at all times
Strong customer service skills
Ability to work under pressure
Excellent organizational and follow through skills
Detail oriented
Excellent written and verbal communication skills
Prioritize & multi‐task effectively
Technical savvy, skills including MS Office Suite & ability to learn and adapt quickly to software programs.

Client Care Coordinator:

Under the direct supervision of the Finance Manager and management, the Client Care Coordinator is responsible for ensuring the office functions in a smooth and efficient manner. This includes the physical office and general workings necessary to support the associates, staff, and Broker/Owners. It is an administrative role.

Responsibilities are included but not limited to:

Assist Finance Manager with tasks that include not limited to;
Process incoming commission & earnest money checks
Deposit Checks, Cut checks & distribute to agents, as needed
Reconcile FMLS/GAMLS monthly statement and bill agents accordingly

Process incoming agent paperwork such as binding contracts, amendments, closing statements
Coordinate regular continuing education classes and events with guidance from the Director of Operations
Attend and participate in staff meetings and agent events
Help with set up and take down for events where staff participates
Stock supplies & workroom – track supplies needed and put in order to Director of Operations
Back up to answer phones for office as directed
Disburse incoming mail & packages
Maintain office equipment ‐ troubleshoot issues to best of your ability, respond quickly when equipment is down & alert management of any issues that cannot be resolved immediately, contact tech support and coordinate service calls
Alert management of any repairs for office immediately
Troubleshoot minor technical issues with agent computers, help with file uploading or other issues as needed, upload printer drivers as necessary. Enlist the support of IT or Printer company as needed.
Ensure a clean & organized office, kitchen area, agent area and bathrooms (in between weekly professional cleanings)
Back‐up other staff as needed and directed by management
Assist in staff coverage at other office locations as needed (Alpharetta, Buckhead, West Cobb)
Maintain a cheerful, eager to serve attitude as you are THE first impression :)
Take on new responsibilities as role and needs expand

Job Types: Full-time, Part-time

Pay: $16.50 - $19.50 per hour

Expected hours: 24 – 40 per week

Schedule: