About Job

Job Title: Care Coordinator
Pay: $20.00/hour | Weekly Pay
Location: 100% Remote (U.S. residents only)
Start Date: ASAP, pending onboarding
Schedule: Monday to Friday | Must be available for any 8-hour shift between 8AM–5PM CST (shift assigned)
Training: Mandatory virtual onboarding | 8AM–5PM CST for 4–6 weeks

Opportunity Overview:
Join a Fortune 100 leader in the healthcare industry! This is customer-facing role, and you will support patients and healthcare providers throughout the treatment journey by facilitating access to therapy, verifying benefits, and guiding them through program enrollment and approvals. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives.

Responsibilities:

Accurately create and process patient referrals and program applications using internal CRM tools
Educate patients on program status, provide timely updates, and resolve inquiries regarding their care journey
Maintain professional, empathetic, and clear communication via phone with patients and healthcare providers
Perform outbound calls to support follow-ups, verifications, or information gathering
Accurately document detailed notes while on calls using proprietary software
Stay current on internal policies and procedures and ensure compliance during patient interactions
Collaborate with internal teams and escalate complex cases as needed
Monitor and manage patient accounts through the entire program lifecycle

Skills & Qualifications
Technical & Functional Skills:

Ability to multitask and type a minimum of 40 WPM while conversing
Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Skilled in using video conferencing platforms (Microsoft Teams, Zoom)
Experience with CRM systems and documenting case notes preferred
Familiarity with insurance billing or pharmacy operations is a plus

Soft Skills:

Excellent verbal and written communication with a patient-centric, empathetic tone
Strong attention to detail and ability to provide quality documentation
Self-starter with the ability to work independently in a high-volume environment
Demonstrated ability to meet daily/weekly performance metrics
Eager to learn and grow into senior-level roles
Reliable attendance and time management

Education & Additional Requirements

Education: High School Diploma or GED required
Experience: 2–4 years of customer-facing or call center experience preferred
Work Environment:
- Dedicated, quiet, distraction-free home workspace
- Must provide high-speed wired internet (minimum: 15 Mbps download / 5 Mbps upload, max 30ms ping)
- Dial-up, WiFi, satellite, and cellular connections are not acceptable
- Must use a surge protector with network line protection for company equipment