Crisis Services is seeking a Program Supervisor to provide direction and management of the onboarding, training and development of staff for our Crisis Counseling Program (24-hour crisis hotline). This position is a member of the department management team and the organization’s Leadership Team.

Who We Are

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What We Offer

• Competitive pay with regular annual increases
• Paid training and professional development opportunities
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscription for all employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program
  
  

About This Opportunity

The Program Supervisor is responsible for providing daily on-site supervisory consultation and administrative oversight to new staff/volunteers/interns in the Crisis Counseling Program (CCP), our 24-hour crisis hotline. They will directly supervise a Training Specialist and develop and maintain the CCP Volunteer and Internship programs. In addition, this role is responsible for developing and maintaining our internal CCP, AAS and 988 Lifeline training curricula. They will also facilitate and manage reporting on staff performance, quality assurance, individual progress data, and other information needed for performance/compliance metrics.

Job Type

• Full Time, 40 hours/week
  
  

Pay

• $61,000 per year
  
  

Schedule

• Flexible within regular business hours, with some evening hours, as needed
• Monday through Friday
• Responsible for participation in rotating Crisis Hotline Management on-call supervisory consult responsibilities outside of scheduled work week
  
  

Work Setting

• On-site with some remote working flexibility provided
  
  

What You Will Bring To This Position

• Master’s degree from an accredited college or university in Social Work, Mental Health Counseling, or related Human Service field requiring licensure.
• LMSW OR LMHC or correlating licensure for a related Human Service field.
• Minimum two (2) years of supervisory experience in mental health services and substance abuse/addictions preferred.
• Experience with suicidology, substance abuse and the addictions field, including crisis situations and quickly establishing rapport with clients.
• Prior experience managing volunteers or interns preferred.
• Strong knowledge of mental health dynamics and effects, public awareness, and crisis intervention services as well a strong knowledge of addiction, chemical dependency and dual diagnosis.
• Superior knowledge of HIPAA laws/regulations regarding protected health information; code of ethics, confidentiality and privacy principles.
• Proven skills and knowledge of principles and methods for training and curriculum design; teaching and instruction for individuals and groups.
• Excellent verbal and written communication skills and organizational skills.
• Able to maintain accurate records.
• Flexibility, and experience in working on multiple tasks efficiently and effectively.
• Able to set goals and create timelines for implementation.
• Demonstrates a high level of compassion, empathy, confidentiality and understanding for clients.
• Exercises sound judgment and discretion, manages complex projects, and establishes priorities in a rapidly changing and fast-paced environment.
• Ability to work independently, and as part of a team to accomplish goals.
• Strong demonstrated data analysis and reporting skills and experience, including above average ability with reporting tools and statistical/data programming (Microsoft Suite, Excel).
• Strong demonstrated ability to communicate effectively and develop effective interpersonal relationships with team members, clients, and staff.
• Demonstrated judgment, empathy, and ethical values and abilities that align with Agency goals and values.
• Ability to interact effectively and professionally with people from all cultural, socioeconomic, education, racial, ethnic, gender identity, sexual orientation, professional backgrounds and the intersections of all identities.
• Commitment to support overall Agency mission, vision, policies, goals, and objectives.
• Commitment to promote diversity, equity, and inclusion in their department and throughout the organization.
  
  

Ready for the toughest job you’ll love coming back to?

Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join and help to grow our team of passionate people making a difference.

Eeo Statement

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

Disclaimer

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.