About Job

Lexus of Watertown is looking to add a high-energy Service Appointment Coordinator to our Service Call Center / BDC Department.

Previous automotive service experience is not required, we are willing to train the right candidates! If you have experience in customer service, retail, call centers, hospitality, or sales then we encourage you to apply.

Appointment Coordinators focus on increasing service traffic to the dealer by answering inbound service calls, scheduling appointments, and making outbound calls to current clients. Applicants must be friendly, patient, and customer-focused. Outstanding communication skills and an ability to multi-task are a must.

Job Responsibilities:

Create appointments and actively manage service schedule

Promptly respond to inquiries through email and text

Collaborate with other departments to ensure a seamless service experience

Manage and maintain customer accounts, update information as needed

Maintains strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguard Rule.

Job Qualifications:

Positive attitude with a genuine interest in customer service

Automotive Experience is a plus, but not required

Saturday availability (no Sundays required)

Ability to work both independently and as a team

Communicate effectively via phone, text, and email

Must be able to pass pre-employment screens

What We Offer:

A family-owned business with an honest, friendly, and professional environment. A dealership with an outstanding reputation for family values and excellent customer service.