This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12779258 By joining our team,
you'll be part of our life-changing Mission and Vision. You'll work in
a truly inclusive environment where diversity and equity are championed
through words and actions. You'll contribute to an innovative culture
that is second to none, one that embraces curiosity, discovery and
compassion. You'll play a role in something that's never been done
before as we integrate science and clinical care to help patients
achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description Summary
The Intake Coordinator will coordinate inpatient admissions including
expediting response to referral inquiry, insuring benefits are available
to cover admission, obtaining insurance authorization for admission,
obtaining social and demographic information to support compliance and
discharge plan. Analyzes clinical, financial and socio-demographic
information to direct referral to appropriate level of care.
Communicates necessary information to Patient Financial Services, care
teams, care managers.
The Intake Coordinator will consistently demonstrate support of the
Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by
striving for excellence, contributing to the team efforts and showing
respect and compassion for patients and their families, fellow
employees, and all others with whom there is contact at or in the
interest of the institute.
The Intake Coordinator will demonstrate Shirley Ryan AbilityLab Core
Attributes: Communication, Accountability, Flexibility/Adaptability,
Judgment/Problem Solving, Customer Service and Core Values (Hope,
Compassion, Discovery, Collaboration, and Commitment to Excellence)
while fulfilling job duties.
Job Description
The Intake Coordinator:
- Receives, screens and responds to requests for general information
regarding rehabilitation services and programs at SRAlab.
- Conducts tours of the Institute for families, case managers, and
clinical staff from referring facilities.
- Verifies patient benefits and initiates the pre-certification
process, utilizing internal and external resources to identify
additional coverage options.
- Identifies opportunities for improvements to enhance efficiency and
outcomes.
- Educates referring professionals, case managers, patients and
families on the spectrum of rehabilitation services available in the
SRAlab system of care.
- Communicates medical (e.g. TB skin test requirements, infectious
disease issues, dialysis, etc.) and financial clearance guidelines
to referral sources and collaborates with admission consultants to
ensure medical stability is assessed prior to admission for
inpatients.
- Enters patient demographic, insurance, funding, and medical
information in the MIS.
- Collaborates with Admission Consultant nurses, physicians and other
clinical personnel to ensure timely determination of appropriate
level of care/program.
- Researches and verifies patient payment coverage by accessing
electronic payer data bases, conferring with third party payors,
case managers, attorneys, Patient Financial Services, and public
aide applications, expediting to consultant and other parties
involved in third party payment for medical expenses.
- Communicates extraordinary funding or concurrent review requirements
as well as patient family special needs (i.e. guardianship, private
duty nursing, dialysis, interpreters, radiation, chemotherapy, and
transportation arrangements) to appropriate clinical team members
prior to admission.
- Determines need for additional funding to cover inpatient admission
and initiates Medicaid and/or SRAlab charity care application
- Communicates fin ncial and, when requested by Admission Consultant,
clinical denials for inpatient admission to referral source and
patient or family when appropriate. Provides rationale and
recommendations for alternate care when communicating denials.
- Obtains consents for treatment prior to admission from patient's
Legally Authorized Representative (LAR) or ensures that LAR will
accompany patient to sign consents in cases where patient cannot
consent themselves.
- Perform all other duties that may be assigned in the best interest
of the Shirley Ryan AbilityLab.
Reporting Relationships
- Reports directly to the Director, Inpatient Access
Knowledge, Skills & Abilities Required
Work requires level of knowledge typically acquired through completion
of a Bachelor's degree in business, social work, health care
administration or related field.
One to two years previous experience in health care financial clearance
is preferred for knowledge of patient admission, registration
procedures, benefits, and financial clearance procedures.
Strong customer service skills and interpersonal skills necessary to
interact with all levels of personnel, physicians, insurance
representatives and referrers.
Analytical skills necessary to ensure referrals, financial clea