JOB SUMMARY

The Client Care Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of clocking in and out system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

• Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
• Communicates continually with associates and clients to evaluate service.
• Serves as liaison between caregivers, clients and other office staff.

DECISION MAKING/JUDGMENT/CUSTOMER SERVICE

• Maintains integrity and courtesy in every interaction with caregivers and clients.
• Ability to live the Right at Home vision, mission and core values.
• Ability to problem solve and make decisions in a fast-paced environment.

ORGANIZATION

• Schedules and coordinates day-to-day activities of caregivers.
• Performs payroll duties including verifying time sheets, updating clock in/out records, and computer input for payroll processing.

STRESS MANAGEMENT

• Performs on-call coordinator duties as needed.
• Maintains professionalism in all interactions.
• Ability to multitask in a high-functioning office environment.

LIKABILITY

• Serves as a team player within an office environment.
• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

RESOURCEFULNESS

• Other general office and clerical functions.
• Other duties as assigned by the Operations Manager.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High school graduate or equivalent with two years of business experience.
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT

We are seeking a highly organized and reliable Scheduler to join our team. This role follows a rotating schedule, working one week on and one week off, alternating with another Scheduler. This position requires flexibility, dependability, and the ability to collaborate closely with your counterpart to ensure continuous coverage and exceptional service delivery.

SCHEDULE & WORK EXPECTATIONS

• During your week on you will work in-office 2–3 days, with the remaining days remote.
• Be on-call 24/7 for the duration of that week.
• Your week off is completely free of work responsibilities, except for a single 90-minute virtual staff meeting
• You must be available to split and cover holidays equally with the other Scheduler.

COORDINATION & COMMUNICATION

• Strong communication and coordination skills are essential, particularly for seamless handoffs between weekly shifts.
• If a day off is needed during your scheduled week on, it is your responsibility to arrange coverage with the other Scheduler in advance.

TIME OFF & BENEFITS

• Required to take personal time off during your regularly scheduled week off.
• Quarterly PTO bonus provided as part of your compensation package.