Job Title: Service Coordinator/Dispatcher

Job Overview:
We are seeking a skilled Service Coordinator to join our team. As a Service Coordinator, you will play a crucial role in coordinating schedules and activities to ensure efficient operations. You will be responsible for taking customer service calls, technicians, monitoring routes, and communicating with the technicians and customers.

Duties:
- Coordinate and schedule service calls.
- Dispatch technicians and track their routes.

-Implement priorities established by service managers
- Communicate effectively with customers and technicians to provide instructions and updates.
- Monitor progress and address any delays or issues that arise.
- Assist management in generating quotes.

- Review service tickets for accurate billing.

- Audit open service tickets for timely closing of jobs.

-Coordinate with Bookkeeping to ensure timely billing of completed work

Qualifications:
- Proven experience in or a similar role within the transportation industry.
- Strong communication skills to effectively interact with customers and team members.
- Ability to work in a fast-paced environment and prioritize tasks efficiently.

-Familiarity with MS Office and Windows based applications is a plus.

This position offers an exciting opportunity for a detail-oriented individual with a passion for dispatching. If you meet the qualifications and are ready to take on this rewarding challenge, we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• service coordinating/dispatching: 1 year (Required)

Ability to Commute:

• Ocala, FL 34470 (Required)

Work Location: In person