About Job

Posting Close Date

Applicants must submit their completed application by 06-15-2025 at 11:59 p.m. MST

Application and Special Instructions

As part of this online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Applications received that do not contain a resume and a cover letter addressing the prompt below will be considered incomplete and will not be considered further in this recruitment process.

Cover Letter Prompt: Please submit a cover letter in which you address your knowledge, skills, abilities, training and experience in relation to each of the qualifications for this position, as outlined in the minimum and preferred qualifications sections below. Cover letters should be no more than two (2) pages in length.

This position is a grant-funded position expected to last for up to eight (8) years. The Choice Neighborhoods Implementation Grants support those communities that have undergone a comprehensive local planning process and are ready to implement their “Transformation Plan” to redevelop the neighborhood.

Position Specific Summary

The Resident Services Care Coordinator position at the City of Tucson's Department of Housing and Community Development is responsible for providing resident services and case management. This position will ensure that public housing residents have access to comprehensive educational, employment, recreational, wellness, health, and social services resources.

Work is performed under the supervision of the Community Services Project Supervisor. This position does not supervise.

Duties and Responsibilities

Maintains an active caseload and delivers case management and service brokerage to residents by identifying, coordinating, and monitoring access to community resources and social services tailored to individual needs. Coordinates and promotes resident participation in on-site programs, services, and activities that support well-being and self-sufficiency. Participates in collaboratives and professional development opportunities relevant to assigned service areas.

Facilitates and monitors referrals to community-based services, ensuring residents’ needs are met and follow-up is completed as necessary. Conducts annual or as-needed resident assessments to determine service needs and eligibility for various programs.

Plans and conducts on-site educational, wellness, and recreational programs to enhance residents’ health and quality of life. Shares and researches best practices and community resources related to diverse resident populations, including families with children, older adults, and individuals with disabilities.

Maintains resident service files, records and documentation in accordance with City policies and federal requirements including privacy and confidentiality standards (e.g., HIPAA, if relevant). Collects and compiles data for grant applications, compliance reports, and local, state, and federal reporting obligations.

Assists in piloting new practices, services, and programming. Partners with redevelopment and relocation teams to educate residents on their rights, responsibilities, and opportunities during relocation, supporting successful transitions and maximizing re-occupancy of redeveloped units.

Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

Bachelor's degree

Experience

Two (2) years of directly related experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division

Preferred Qualifications

Degree in Social Work, Human Services, Public Health, Psychology, Sociology, or a closely related field.

Experience in case management, care coordination, or social service delivery, preferably in affordable housing or community-based settings.

Experience working with diverse populations, including individuals with disabilities, older adults, and families with complex needs using a trauma-informed approach.

Bilingual skills are highly desirable (English/Spanish)

POSITION DETAILS

Job Profile

J0072 - Care Coordinator

To view the full job profile including classification specifications and physical demands click

here

Compensation Grade

G105

Hourly Range

$21.96 - 32.94 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Housing and Community Development

Department Link

https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Background Check: This position has been designated to require a criminal background check.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at

https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at

EmployeeLeaves@tucsonaz.gov

or 520-791-2619.

Recruiter Name

Brianna Noperi

Recruiter Email

HCD_HR@tucsonaz.gov

For general Human Resources questions please contact 520-791-4241.