Overview
Job Summary
We are seeking an experienced Client Care Coordinator to join our growing home care team. In this role, you will be responsible for client intakes and service oversight, service evaluations, originating service plans, and supervising care for home care services. This position will directly interface with clients.

Responsibilities

• Manage day to day office and field operations to ensure quality assurance of services.
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, scheduling issues, and client referrals/intakes.
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination and supervision of client services.
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs.
• Supervise and coach caregivers and conduct performance appraisals.
• Complete appropriate visit records in a timely manner and according to policy.
• Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed.
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.

Requirements

• Associate degree (A. A.) or equivalent experience.
• 2 years related health care/home care industry experience and/or training preferred; or equivalent experience.
• Successful management experience.
• Proficient skills in Microsoft Office or Google Suite and scheduling software required
• Ability to effectively present information and respond to questions from team members, clients, vendors and the general public.
• Excellent organizational, communication, interpersonal and leadership skills.
• Ability to work collaboratively in a team-oriented environment while maintaining a high level of professionalism.
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance

If you are passionate about helping people have their best day, every day, we encourage you to apply for this rewarding opportunity as a Client Care Coordinator.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Paid time off

Experience:

• home care: 2 years (Required)

Work Location: In person