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Financial Support Counselor

AS15H

Institutional Effectiveness and Student Success

Financial Support and Scholarship

FS&S

2025-00124

100.00

M-F, 8 A.M - 5 P.M., but may vary

No remote/telecommute opportunity

12- 12/12 months

No

40,000

Hourly

Non-Exempt

The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations.

Financial aid counseling

Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.

40

Yes

Processing administrative tasks

Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT, intercampus, study abroad, aviation, and Vocational Rehabilitation.

20

Yes

Calculation and certification of aid

Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.

20

Yes

Screen Professional Judgment paperwork

Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary.

10

Yes

Outreach activities

Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).

10

Yes

Associate’s degree or equivalent

One year of financial aid, or one year related experience in higher education, or one year experience in customer service.

NA

NA

NA

Compliance Requirements