Position Title: Patient Care Coordinator

Department: Americares Free Clinics

Location: On-site, Monday through Friday – Bridgeport, CT

Key Relationships:

Reports to: Clinic Director

Direct Reports: None

Assignment Type: Full time

Compensation: $48,500 to $55,200

Benefits:

Application Requirements: Resume, completed application questions

About Americares:

Americares is a health-focused relief and development organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

Americares Values:

We create global community, treating people as they want to be treated.

We respond effectively and responsibly, putting plans into practice.

We embed ethics and equity in our work and workplace.

We are better together; partnership is at our core.

We ask and listen, to create sustainable solutions for a healthier tomorrow.

We commit to quality, growing and improving to ensure individuals and communities thrive.

About the position:

The mission of the Americares Free Clinics is to provide quality health care to low-income, uninsured patients in a setting where all individuals are treated with dignity and respect. Americares opened its first clinic in 1994 to expand access to care for the working poor. Over the years, our program has grown to become the largest free clinic network in the state with four locations serving 2,000 patients annually. Today, our clinics in Bridgeport, Danbury, Norwalk and Stamford are the primary source of free medical care for the uninsured in Fairfield County.

The Patient Care Coordinator will be the first person that patients interact with upon their first visit and every visit after. The role involves ensuring the patient meets criteria to be a patient at the free clinic, scheduling appointments, interpreting when needed and keeping the flow of patients in and out of the clinic on a day-to-day basis.

Key Outcomes:

In the first 90 days, the PCC will:

1. Learn and live the Americares values.
2. Complete all required new hire onboarding trainings.
3. Demonstrate an understanding of Athena, the EMR used to maintain accurate and complete records.
4. Demonstrate an understanding of the process associated with onboarding new patients, scheduling, and rescheduling of patients.
5. Demonstrate an understanding of the daily flow of patients in and out of the clinic.

In the first 6 months, the PCC will:

1. Demonstrate full competency with Athena.
2. Schedule and reschedule patients independently and with accuracy.
3. Manage the onboarding process for new patients with minimal assistance.

In the first year, the PCC will:

1. Demonstrate success in onboarding, scheduling, and rescheduling patients independently and with efficiency.
2. Demonstrate full understanding of the flow of the clinic.
3. Demonstrate understanding of the resources available to patients outside of the clinic and ability to coordinate those resources.
4. Coordinate and provide patient records to the referral source and provide patient follow-up.

Duties and Responsibilities:

1. Actively model and contribute to Americares values, work culture and mission.
2. Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
3. Conduct initial and annual screening process to obtain proof of income and residency to determine eligibility for clinic services.
4. Register patients into Athena once determined to be eligible; update information as needed.
5. Conduct intake and outflow activities during clinic sessions.
6. Schedule patient appointments both on and off the clinic site.
7. Provide patient records to the referral source and advise the patient of the details of the follow-up visit.
8. Other duties and responsibilities as assigned.

Degrees and/or experience required for the role:

High school graduate or equivalent.

Prior experience with front desk services in a medical, surgical, or clinical setting.

These competencies are required for the role:

1. Professional fluency in Spanish.
2. Demonstrated ability to work with a diverse team, including medical staff, volunteers and patients.
3. Demonstrated ability to manage multiple priorities while maintaining a high level of attention to detail and accuracy.
4. Demonstrated experience providing positive customer service and experiences to patients.
5. Demonstrated familiarity with medical terminology.
6. Demonstrated proficiency with an electronic medical record.

US work authorization is required for this role.

These competencies would be great to have, but are not required:

1. Prior experience in a free clinic.

Additionally, our core competencies as an organization are:

1. Ownership and results.
2. Communication.
3. Problem solving.
4. Equity and inclusion.
5. Teamwork and conflict resolution.
6. Leadership.
7. Prioritization.

We know not all applicants will demonstrate all the competencies we’re looking for, and that women and underrepresented groups tend to not apply unless they meet all the requirements. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the recruitment process:

1. Interview with People and Talent (30 minutes).
2. Spanish language assessment (30 minutes).
3. On-site interview with team (1.5 hours).
4. Reference check.
5. Offer!
6. Background check and onboarding.

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.

If you have a specific request or need assistance to fully participate in the application or recruitment process, please email us at

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