Hours:  Full-time (37.5 hours per week)

Location:  Lynchburg, VA 24502

POSITION SUMMARY

The Scheduling Assistant schedules all client appointments for both child and adult providers. This includes but is not limited to follow-up appointments, new client appointments, transfer appointments, hospital discharge appointments, and new referrals to the agency.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma / GED
• One (1) year of medical scheduling experience or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

RELATED KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of electronic calendaring programs (e.g., Microsoft Outlook, Credible) for scheduling appointments and setting reminders.
• Knowledge of electronic medical records.
• Knowledge of proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free.
• Exceptional attention to detail. Ability to record data accurately and complete documentation within established deadlines.
• Excellent phone and email etiquette.
• Excellent active listening skills.
• Ability to use a computer to input data, access information, and/or create materials and documents using a variety of software applications.
• Ability to exercise sound judgment when making decisions, in accordance with program or work goals and objectives.
• Ability to respond effectively to changes in the work environment in a positive and professional manner.
• Ability to demonstrate a concern for the needs and expectations of internal and external customers, making them a high priority.
• Ability to present and express oral and written ideas and information clearly and concisely in a manner appropriate to the audience.
• Ability to use tact and diplomacy.
• Ability to maintain confidentiality.
• Ability to work independently, with minimal supervision.
• Ability to drive and must possess a valid driver’s license.

 HORIZON ENVIRONMENT

Horizon Behavioral Health Community Services Board (CSB) is in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts and a revitalized downtown that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years, and again named Best Place to Work by Lynchburg Business Magazine in 2023!

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

We’re proud to offer some of the best benefits options in Central Virginia.  Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs.   If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities. 

To Apply – Please visit our online career center at 

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).