Job Description: The Patient Care Coordinator will work largely independently, handling both check-in and check-out responsibilities. Coordinators are under the supervision of our General Manager, who works both remote and in-person. The ideal candidate will have a strong foundation in dental practice administration and customer service in a fee-for-service practice model. This position handles the vast majority of patient communication, some treatment plan presenting, and various administrative tasks.

Our dedicated team of professionals is committed to providing personalized, attentive care that exceeds your expectations. From the moment our patients walk through our doors, they are treated with the highest level of, making an experience that is truly exceptional.

Prerequisites

• 4 years dental practice administration

Responsibilities

Your Practice Responsibilities Will Include:

• Answer phones and confirm appointments
• Greet and check in patients
• Follow all start of day procedures
• Be present and at the workstation at the start of the scheduled shift and maintain a clean, organized, and professional office environment
• Work as part of a team with emphasis on communication
• Maintain detailed patient records and send correspondences to referring providers
• Schedule patient appointments in accordance with monthly goals
• Accurately verify dental benefits
• Collect payments and finalize treatment planning arrangements
• Create, submit, and file insurance claims and pre-authorizations on the behalf of our patients
• Keep office supplies in stock and ready for use
• Be willing to participate in training to improve skills (communication, scheduling, case acceptance, leadership and management efficiency)
• Assist doctor with presenting and/or explaining treatment plans, arranging patient financials per standard operating procedures
• Support the marketing director and the office’s marketing initiatives
• Follow all end of day procedures

Well Qualified Candidates Will Possess:

• Be self-directed, accountable, task-oriented, with a commitment to maintaining a high standard for self and environment
• Have a proficient grasp of the terminology and procedures of insurance filing and dental scheduling
• Excellent communication, presentation, and interpersonal skills
• Be fearless in asking for large volumes of money from patients
• Have a working knowledge of OpenDental practice management software (or similar platforms)

Experience

• Previous experience in dental practice management, treatment planning, or dental practice reception

Candidates should possess the following skills and experiences:

Soft Skills:

• Respectful, courteous, and works with a high degree of professionalism.

Join our team as a Patient Care Coordinator where you can make a difference in the lives of our patients while working in a supportive environment that values your contributions.

Job Type: Full-time

Pay: Up to $21.00 per hour

Expected hours: 36 per week

Benefits:

• Dental insurance

Schedule:

• Monday to Friday

Work Location: In person