Position Summary: Manages and supervises daily clinical operations of the programs of the RTC to ensure services support and address existing and/or emerging behavioral health needs in compliance with established quality and regulatory standards.

Critical Tasks:

• Supervises provision of clinical services to ensure development and implementation in accordance with established regulatory requirements and standards.
• Reviews, assigns and coordinates incoming cases/referrals to ensure delivery and continuity of care within a safe and effective environment.
• Participates in annual planning and operating budget recommendations to increase operational effectiveness and compliance with changing regulations.
• Develops and implements annual Quality Improvement and Utilization Review programs incorporating current trends, best practices and changes in regulatory/licensing policies, procedures and standards.
• Acts as point of contact/clinical expert on complex clinical and team management issues.
• Participates in recruitment and selection of clinical staff, initiates staff development plans, and provides input for clinical staff performance evaluations.
• Identifies clinical and professional development staff needs; works collaborative with Director and Medical Director to implement appropriate education and training programs.
• Works closely and collaboratively with clinical staff to convene, facilitate and/or participate in clinical team meetings to monitor patient progress against goals.
• Performs clinical screening, assessment and treatment interventions for a therapeutic caseload of high-risk patients.
• Manages assigned caseload by establishing priorities and balancing quantity and quality issues to ensure timely delivery/coordination of treatment services.
• Conducts chart review to ensure compliance with established standards.
• Participates in review, evaluation and development of departmental, functional and/or service related policies and procedures.
• Participates in the investigation and follow up on patient complaints to ensure timely response and/or appropriate resolution to concerns/issues.
• Participates in departmental orientation, on the job training and quality assurance programs/initiatives.
• Participates in a variety of department and hospital educational programs to maintain current skill and competency levels; identifies and discusses performance or training needs with Supervisor.

Required Qualifications:

• Master’s degree in Counseling, Social Work or closely related field.
• Current State of Arizona license in behavioral health field: LPC, LCSW or higher.
• CPR certificate within 30 days of hire.
• Must have at least 3 years experience in counseling, human services or social work and 2 years management experience.
• Current valid State of Arizona driver’s license.