Job Description: Patient Educator / Case Manager (Sales-Focused Role)

Position Summary

As a Patient Educator / Case Manager at Regen Revolution, you will be responsible for building and maintaining strong relationships with patients, guiding them through their care journey, and ensuring they fully understand their care plans and financial options. This is a sales-focused role within healthcare, as your primary goal is to educate patients about the benefits of regenerative treatments, help them navigate their care plans, and support them in making the best decisions for their health and wellbeing.

You will play a key role in converting leads into long-term, quality patients by implementing lead conversion systems and demonstrating empathy, trust, and professionalism. Success in this role is directly tied to your ability to influence patients to commit to care plans that improve their quality of life. You must be skilled in overcoming objections and navigating patient concerns with confidence while maintaining an educational and compassionate approach.

About Regen Revolution:

Mission: To revolutionize healthcare using regenerative treatments to optimize the way our patients look, feel, and function.

Vision: Leading Colorado in delivering natural, healthy solutions for people to regenerate their bodies, unwind the aging process, and live the lives they love.

Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, transparent, accountable, aligned, results-oriented, and professional.

Performance Objectives

• Develop strong emotional connections with patients to understand their goals and desired outcomes.
• Conduct initial consultations with new patients, including gathering medical history, understanding motivating factors, and establishing functional goals.
• Take X-rays on behalf of providers.
• Attend team meetings to discuss patients’ goals and motivating factors.
• Present financial estimates and long-term scheduling to patients based on provider recommendations.
• Ensure completion of all necessary patient paperwork.
• Effectively educate patients on the importance of their care plans and their progress throughout treatment.
• Overcome objections with confidence while maintaining empathy and ensuring the patient’s best interests are at the forefront.
• Follow up with patients to ensure their needs are met and provide encouragement to continue care.
• Resolve patient concerns and gather testimonials to highlight the benefits of treatment.

Capabilities/Key Competencies

• Entrepreneurially oriented, driven to succeed, and committed to achieving results.
• Excellent relationship-building skills with the ability to quickly develop trust with patients.
• Demonstrated ability to influence decisions and guide patients toward committing to their care plans.
• Strong oral and written communication skills, with the ability to present care options clearly and confidently.
• Skilled in asking exploratory questions to uncover patient needs and objections.
• Ability to organize and prioritize multiple tasks effectively within a fast-paced environment.
• Ability to maximize the use of internal systems, processes, and platforms to support lead conversion and patient care.
• Team-oriented and collaborative, working seamlessly with providers and clinic staff.
• Professional attitude and appearance at all times, with a focus on delivering excellent patient experiences.
• Advocate for patients and inspire them to take action toward improving their health and wellbeing.
• Commitment to aligning with the mission, vision, and core values of Regen Revolution.

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 years of experience in sales or case management (healthcare or related field preferred).
• Experience working in a private medical practice preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is frequently required to sit, talk, see, hear, and use hands and arms. The employee may occasionally be required to stand, move about, climb steps, balance, kneel, or crouch. The employee may occasionally lift and move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Regen Revolution recognizes that a diverse staff, reflective of our community, is an integral part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms across our company and in interactions with clients, candidates, and partners.

Benefits:

• Chiropractic/Medical/Rehab Care/Employee Discounts
• Health Insurance (covered at 50%)
• Flexible Paid Time Off Policy
• Professional Development Assistance
• Retirement Plan (with match)
• Annual Treatment Credit

Schedule:

Monday/Wednesday: 7:30 am - 6:00 pm

Tuesday/Thursday: 6:30 am - 4:00 pm

NO FRIDAYS OR WEEKENDS.

If this position caught your eye, send us your resume! We’re looking forward to hearing from you and discussing how you can contribute to the future of healthcare at Regen Revolution.

Job Type: Full-time
Pay: From $50,000 per year base salary + an uncapped incentive compensation plan.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person