Hopemark Health

At Hopemark Health, our mission is to address the growing need for effective and personalized mental healthcare through novel therapies such as IV Ketamine, Spravato, dTMS and Ketamine assisted psychotherapy. We began our journey as the first psychiatric-led Ketamine clinic in Chicago and have administered over 5000 Ketamine treatments since then. Our clinics offer a best-in-class patient experience that is rooted in evidence-based psychiatric and psychotherapy-led treatments. We are a group of passionate healthcare providers and mental health advocates looking to grow our team and further our mission across the Chicagoland area.

We believe in the power of integrated mental healthcare, the importance of independence, compassion, and accountability in the workplace, and in a community that prioritizes their mental health. You will be a part of a fast-growing industry focused on utilizing the best and most advanced treatments for those in need. If you are looking to expand your career in the mental health industry while improving the lives of those in your community, we are looking for you.

SUMMARY

The Medical Office Manager is responsible for managing the day-to-day operation of the medical facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Managing the day-to-day operations of the practice.
• Ensure that all Company policies and procedures are distributed, understood, and implemented by all clinic staff members.
• Ensure that all patient charts are updated, HIPAA compliant, and that proper input of demographics, procedures and payments are entered into DrChrono.
• Review scheduling and financial responsibilities with patients. Collect copays and patient balances at time of service. Review with each patient when referrals or prior authorizations must be obtained throughout care.
• Ensure proper schedule management is utilized.
• Collaborating with Providers and other Departments to develop and assess business strategies.
• Ensure clinic is meeting company targets for appointments.
• Monitoring inventory and placing orders for resupply.
• Ensure tasks are worked and completed daily.
• Interacting with patients and addressing any concerns or complaints.
• Conducts regular clinic staff meetings.
• Ensures the staff is working as a team to ensure the practice runs effectively and meets objectives.

KNOWLEDGE/SKILLS/ABILITIES

· 2-5 years’ experience in a medical office

· Proven work experience as a Medical Office Manager or similar role

· Previous management or supervisory experience

· Knowledge of medical software, scheduling, insurance processing and collections

· Proficient with EMR software and Practice Management software; DrChrono experience a plus

· Strong leadership skills, communication, interpersonal and organization skills

· Strong computer literacy including Microsoft 365

· Excellent organizational abilities

· Solid understanding of financial management

· Ability to sit, stand and move around for long periods of time

EDUCATION AND/OR EXPERIENCE

· Bachelor's Degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS

· Related certifications a plus

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Oak Brook, IL 60523 (Required)

Work Location: In person