Service Coordinator – Case Manager - Long Term Support and Services
Location: Allegheny County, PA

Join us and be part of a team that values dedication, innovation, and compassion. At SAM, we’re committed to creating a brighter future for the individuals we serve—by building meaningful connections and delivering impactful support.

About Us:
We’re a private nonprofit organization with a mission to leave everyone we meet better off. Our team is driven by compassion and purpose. We offer a supportive and inclusive environment that encourages professional growth and prioritizes both employee and community well-being.

What We Offer:

• Professional development opportunities for ongoing learning and career growth

• Generous paid time off including vacation, personal, and sick leave

• Employer-matching 401(k) retirement plan

• Dental and vision coverage to support your health

Service Coordinator - Case Manager Position Summary:
We are hiring for a Service Coordinator position in Allegheny County. Service Coordinators support adults (21+) who are Medicaid-eligible through Community Health Choices and have physical disabilities requiring long-term care. You will help participants living in nursing facilities or private homes by assessing their needs, coordinating services, monitoring well-being, and ensuring care plans are up to date.

Service Coordinator - Case Manager Key Responsibilities:

• Conduct comprehensive assessments and ongoing reassessments

• Link participants to needed and authorized services

• Develop and maintain service plans outlining strengths and needs

• Monitor services to ensure satisfaction, safety, and adherence to care plans

• Communicate and collaborate with participants and team members

• Ensure participants maintain Medicaid eligibility and assist with resolving issues

• Maintain accurate and timely documentation

• Provide crisis intervention and support when needed

Service Coordinator - Case Manager Qualifications:

• Bachelor’s degree in Social Work, Psychology, or a related field with practicum experience, or

• Three (3) years of experience in a social service or healthcare-related setting, or

• Registered Nurse (RN)

Service Coordinator - Case Manager Ideal Candidate Traits:
Independent, ethical, adaptable, motivated, tech-savvy, resourceful, kind, and an active listener.

Requirements:

• Valid PA driver’s license, reliable transportation, and auto insurance

• Act 33/34 clearances, FBI fingerprint clearance, drug screening, I-9, and Social Security card

• TB testing required for Service Coordinators working with nursing home participants

Working Conditions:
This position includes travel throughout the assigned county, sometimes in adverse conditions. Remote communication is common. Must be able to lift at least 15 pounds.

Apply today and help make a lasting difference in your community. At SAM, everyone belongs—and everyone grows.