Account Operations Specialist

Make a Difference for Our Customers Every Day

Location: Essex, CT (There is an opportunity for a hybrid schedule after training and based on performance)

Hours: 10:00-6:00 pm Full-time, non exempt.

At 4AllPromos, our goal is to provide an exceptional customer experience every day. The Account Operations Specialist plays a key role in ensuring seamless communication and coordination between our company and clients. This position supports account managers, streamlines processes, and enhances overall customer satisfaction.

Key Responsibilities:

• Account Manager Support: Act as the primary point of contact for account managers, assisting with inquiries, providing support, and ensuring a smooth customer experience.
• Cross-Functional Coordination: Work closely with sales, marketing, operations, and customer service teams to fulfill client requests, resolve issues, and meet service level agreements (SLAs).
• Client Onboarding: Assist with the onboarding process for new clients requesting online quotes by gathering necessary documentation, setting up accounts, and providing pricing details.
• Data & CRM Management: Track client interactions, update order information, and document approvals within the CRM system, ensuring accurate records and timely follow-ups.
• Stock Issue Resolution: Support account managers in identifying and recommending alternative product options when stock shortages arise.
• Client Feedback Collection: Gather feedback from clients one month after issue resolution to assess satisfaction and identify areas for improvement.

Compensation details: 24-27 Hourly Wage

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