POSITION TITLE: CARE COORDINATOR - HOME HEALTH

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to, the following:

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  Oversee the daily operations of home health services across assigned territories, ensuring alignment with agency goals and regulatory requirements.

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  Manage office-based and field operational teams to ensure efficient scheduling, staffing, logistics, and service delivery.
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  Collaborate with Clinical Managers and field staff to ensure timely care coordination and seamless communication between departments.
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  Develop, implement, and continuously improve operational workflows, processes, and procedures to enhance service delivery and patient outcomes.
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  Monitor and manage performance metrics related to visit frequency, documentation timeliness, patient engagement, and staff productivity.
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  Oversee the intake and admissions processes to ensure accurate data entry, timely initiation of care, and strong communication with referral sources.
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  Coordinate with HR and clinical leadership on recruiting, onboarding, and training of operational staff, including intake coordinators, schedulers, and administrative support roles.
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  Conduct regular audits to ensure operational compliance with company policies, Medicare/Medicaid guidelines, and state/federal regulations.
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  Assist with budget development, cost control initiatives, and resource allocation to ensure efficient use of agency assets.
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  Identify opportunities for growth, process improvements, and enhanced patient and staff satisfaction.

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  Participate in leadership meetings and strategic planning to align operational goals with overall company objectives

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor’s degree in Healthcare Administration, Business, or a related field

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  Experience in home health or healthcare operations management preferred
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  Familiarity with Medicare Conditions of Participation and home health regulatory
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  Experience with EMR systems such as Kinnser / WellSky preferred
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  Strong leadership, organizational, and time-management
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  Ability to analyze data, identify trends, and implement operational
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  Excellent communication and interpersonal
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  Valid Driver’s License and access to reliable transportation

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  Proficiency in Microsoft Office Suite and digital collaboration