Title: Bilingual Victim Advocate

FLSA Status: Non-Exempt

Reports To: Director of Treatment Programs

Position Summary:

The Victim Advocate will provide comprehensive case management, advocacy, and supportive services to individuals affected by domestic violence. Working under the supervision of the Director of Treatment Programs is vital to ensure victims receive the resources and guidance they need to move toward safety and stability.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Job Duties:

• Provide trauma-informed case management services to domestic violence survivors.
• Advocate for clients with various systems including legal, medical, housing, and social services.
• Conduct needs assessments and assists clients in developing individualized safety and service plans.
• Maintain accurate and timely documentation of all client interactions and services provided.
• Assist with crisis intervention and provide emotional support to clients as needed.
• Participate in community outreach efforts and help connect clients with external resources.
• Collaborate with team members and attend regular staff meetings and training.
• Ensure client confidentiality and uphold all agency policies and procedures.

Competency Statements:

• Strong understanding of domestic violence dynamics and trauma-informed care.
• Excellent communication and interpersonal skills.
• The ability to work compassionately with individuals from diverse backgrounds.
• Strong organizational and time-management skills.
• Commitment to maintaining client confidentiality and professional boundaries.
• Proficiency in using computers and case management software.

Supervisory Responsibility:

This role has no supervisory responsibilities.

Position Type and Expected Hours of Work:

This is a Full-Time position with typical working hours of Monday through Friday, 35.7 hours per week, may include evenings and weekends. Hours and work shifts may change in accordance with business needs.

Required Minimum Job Qualifications, Experience, Education and Training:

Education: Bachelor’s or Associate’s degree in Psychology, Social Work, or a related field.

Experience: At least 1 year of experience working with individuals and families impacted by domestic violence; bilingual in English and Spanish.

Skills: Proficient in Microsoft Word and possesses intermediate general computer skills; able to communicate effectively in both verbal and written forms with English and Spanish-speaking customers.

Position Requirements:

• Valid Oklahoma driver’s license and proof of current automobile liability insurance, including uninsured motorist coverage.
• Negative TB test within 12 months prior to employment or completed before hire.
• Ability to sit for extended periods, bend, stoop, climb stairs, and lift to 30 pounds.
• Must submit three professional letters of reference prior to employment.
• Must pass a background check; employment is contingent on satisfactory results.
• Completion of YWCA Crisis Training, 36 hours of training, and Trauma-Informed Training via the ODMHSAS website within 60 days of employment.
• Must complete a 90-day probationary period after employment begins.