Position Overview:

The Intended Parent Intake Coordinator is responsible for guiding prospective intended parents through the initial stages of the surrogacy process. This position plays a crucial role in educating, supporting, and preparing intended parents for their journey, ensuring a smooth and compassionate onboarding experience. The coordinator will serve as a liaison between the intended parents and other departments, maintaining detailed records and ensuring timely communication.

Key Responsibilities

• Serve as the primary point of contact for prospective intended parents during the intake and onboarding process.
• Conduct consultations via phone, video, or in person to provide education about the surrogacy process.
• Guide intended parents through required documentation, applications, and agency protocols.
• Maintain and update client records in the agency’s CRM or case management system.
• Work closely with the legal, medical, and matching departments to coordinate next steps for new clients.
• Answer questions with empathy, professionalism, and accuracy, ensuring intended parents feel supported and informed.
• Monitor intake pipelines and provide regular updates to the leadership team.
• Attend internal team meetings and contribute to process improvement initiatives.
• Provide administrative support including scheduling, follow-up communications, and tracking client progress.
• travel nationwide occasionally

Qualifications:

• Bachelor’s degree in social work, psychology, communications, or a related field (or equivalent experience)，
• basic knowledge of embryo creation, egg retrieval process, surrogacy process
• 2+ years of experience in client-facing roles, preferably in a healthcare, fertility, or family-building setting.
• Strong interpersonal and communication skills, with the ability to handle sensitive topics with discretion and compassion.
• Proficiency in CRM systems, Microsoft Office Suite, and virtual meeting platforms (Zoom, Teams).
• Highly organized with excellent time-management skills and attention to detail.
• Knowledge of the surrogacy and/or fertility field is a mandatory.

Personal Attributes:

• Empathetic and client-centered mindset.
• High level of professionalism and integrity.
• Ability to work both independently and collaboratively.
• Comfortable working in a fast-paced and emotionally sensitive environment.