Job Summary

The Case Manager provides support to Oakland County residents at the Oakland County Resource and Crisis Center (RCC). This position is a full-time office position which requires minimal travel. The primary focus of the case manager position is to provide support, education, connection to community resources and advocacy to persons served. Some major roles and responsibilities include Michigan Department of Health and Human Services (MDHHS) processes, various types of employment advocacy, and familiarity of the services provided by OCHN including crisis services at the RCC.

Essential Functions

• Be familiar and comfortable with the culture and characteristics of persons with substance use disorders and Mental Health disorders and provide a welcoming and accepting environment in which this population and their families can receive services.
• Completes documentation and required paperwork within 24 hours of service delivery.
• Have knowledge of the Michigan Department of Health and Human Services (MDHHS) programs and eligibility requirements.
• Have knowledge of the MDHHS MI Bridges website and services available to clients through it.
• Be familiar with community resources available to Oakland County residents.
• Have knowledge of Oakland Community Health Network (OCHN) processes and help clients navigate mental health and substance use screening parameters.

Education

• Bachelor's degree in the human services field (Psychology, Counseling, Criminal Justice, etc).

Training Requirements (licenses, programs, or certificates)

• Human Service License.
• CADC or CAADC preferred.
• Mental Health and/or Substance Use Disorder experience.

Experience Requirements

• At least one year working in the human service field. School internships may be considered.

Job Specific Competencies / Skills

• Be flexible and adaptable to changing work environments.
• Be able to multi-task.
• Have effective communication skills and be comfortable doing presentations.
• Have knowledge of health insurance practices and be able to direct clients in using services available to them through their health plans.

Knowledge Requirements

• Knowledge of protocols related to acute care and transitions in care.
• Knowledge of services and support in a crisis continuum of care.
• Knowledge of the Petition and Certification processes.
• Knowledge of Recipient Rights.

Oakland Community Health Network's Core Competencies

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.