Are you an outgoing, friendly, and compassionate person who is looking to help the Bay Area community? Our Intake department plays a crucial role in establishing and nurturing relationships with potential new clients through telephone interactions and in-person visits to the office. This position serves as the initial point of contact for prospective clients, setting the tone for their experience with the firm. The Intake department is responsible for managing the intake process efficiently and effectively, ensuring a smooth transition from initial contact to client consultation.

The Nieves Law Firm's culture is paramount to both our staff and clients, fostering a collaborative environment where team members thrive. We seek individuals who are prepared to work diligently in our mission to champion the rights of others, contributing to a positive and impactful work atmosphere.

This position is designed for growth, reflecting our commitment to promoting from within. We believe in nurturing talent and providing our team members with the opportunity to advance their careers within our organization. For those who are ready to dive in and make a significant impact, there are ample opportunities for advancement and professional growth within our organization.

$18 - $22 hourly

• Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload
• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
• Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
• Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base

• Completing Intake forms
• Scheduling consultations with the Client Intake Specialist
• Performing conflict checks
• Maintaining accurate records in the conversion sheet
• Conducting Potential New Client follow-ups and SCRUB calls
• Reviewing intake leads from various sources
• Assisting with Welcome Packets
• Creating cases and invoices in the firm's management system
• Referring unqualified Potential New Clients to appropriate sources
• Tracking call metrics
• Performing 250 outbound calls a week
• Maintain a high show-up rate for scheduled calls

• Strong ability to communicate eloquently and empathetically a must
• High school diploma or equivalent required; Bachelor’s degree preferred
• Solid data entry, spreadsheet management, and computer skills
• Customer service or sales experience a plus
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency

• Must be high energy, enthusiastic, and empathetic
• Candidate must be proficient in Microsoft Office
• Dependability, punctuality, and consistency are key character traits for success in this position
• Candidates must have excellent communication skills and be able to articulate themselves well orally and in writing
• Must pay attention to detail and have a professional attitude
• Must manage time appropriately
• Spanish Speaking preferred

At The Nieves Law Firm, we take the criminal out of criminal defense - our mission is to restore the reputation of individuals who have been accused of crimes and help them plan for a better future.

Our firm has been named one of the fastest-growing law firms in the nation by the Law Firm 500 for the past three years in a row. Our managing attorney has been named a Northern California Rising Star Super Lawyer every year since 2016, and The Nieves Law Firm has also been recognized for the past three years as one of the fastest-growing companies owned or managed by Florida State University Alumni.

We attribute our success to our belief in our core values of Truth, Restoration, Action, Compassion, and Knowledge, and we are looking for team members who will uphold the same values and provide excellent service to clients.