About HealthQ:

Established in 1971, HealthQ has been a trailblazing and trusted non-profit organization providing sexual and reproductive healthcare in Massachusetts' North Shore and Merrimack Valley for over 50 years. At HealthQ we are committed to providing exceptional reproductive and sexual health care to all who need it without judgment and without barriers. We provide birth control, abortion, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

POSITION SUMMARY:

The Human Resources (HR) Manager is responsible for overseeing HR operations, ensuring compliance with employment laws, and fostering a positive workplace culture at our sexual and reproductive health organization which includes 30 employees across three health centers. This role leads key HR functions, including employee relations, performance management, benefits administration, and recruitment while aligning HealthQ's mission and values with HR strategies.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Employee Relations & Culture

• Serve as a trusted advisor to employees, managers and directors on employee engagement and HR-related matters.
• Promote an inclusive, diverse, and equitable workplace aligned with HealthQ's values.
• Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner.
• Support leadership in fostering a culture of accountability, engagement, and professional growth.
• Facilitate the planning and execution of employee appreciation events and activities.

Recruitment & Onboarding

• Oversee full-cycle recruitment process, including job postings, sourcing qualified candidates, conducting interviews, and offer negotiations.
• Partner with hiring managers to develop and execute effective recruitment strategies.
• Facilitate new hire onboarding and orientation to support employee success.
• Participate in workforce planning including scalable growth and succession planning.

Performance Management, Development & Retention

• Guide managers in implementing performance management practices, including goal-setting and evaluations.
• Train, coach, and support managers to navigate HR-functions including performance evaluation, training, accountability / adherence to policies, promotion, and separation.
• Provide coaching and guidance to employees on career growth opportunities.
• Collaborate with managers to update job descriptions across the agency as needed and implement a system for periodic review and updates to descriptions.
• Support leadership in developing training and professional development programs.
• Act as an objective third-party in conflict situations and communicate to executive leadership any circumstances that may raise legal issues for the organization.
• Identify, analyze, and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover.

Compliance & HR Policies

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain and update HR policies, procedures, and the employee handbook as needed.
• Ensure policies and procedures are reviewed with an equity-centered lens.
• Support investigations related to workplace issues, ensuring equitable and legally compliant resolutions.
• Participate in and conduct routine compliance audits.

Compensation, Benefits & HR Operations

• Oversee benefits administration, including open enrollment, leave management, and employee support.
• Serve as the primary point of contact for employees regarding benefits, leave policies, and workers' compensation claims, providing guidance and support as needed.
• Periodically review HealthQ's salary scales and benefits plan for consistency and competitiveness.
• Manage HR systems and maintain accurate employee records.
• Monitor and analyze HR metrics to drive data-informed decision-making.
• Manage, maintain, evaluate, and improve HRIS and LMS systems.
• Participate in budgetary discussions and forecasting related to salaries and benefits.

Payroll Processing:

• Ensure timely and accurate payment of employee wages and benefits.
• Process employee time and attendance data for payroll purposes.
• Prepare and distribute paychecks and direct deposits.
• Maintain accurate payroll records and reports.
• Process payroll changes, such as new hires, separations, and pay adjustments.

Other Responsibilities

• Perform other duties as assigned.

Compensation details: 25.1-31.38 Hourly Wage

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