Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities:

• Schedules patient appointments in Cadence (patient scheduling module in EPIC).
  
• Answers phone calls from patients, physician's offices and other agencies and returns calls to same.
  
• Makes phone calls to patients' families at request of physician/clinician to obtain additional information, provide feedback and/or change appointment date/time as needed.
  
• Pulls charts for upcoming appointments and creates new charts for new patients as needed.
  
• Obtains and enters all needed information for insurance or triage.
  
• Educates and assists families with their individual insurance policies and procedures.
  
• Files and faxes documents.
  
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Qualifications:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Excellent phone skills.
• Excellent customer service skills.
• Excellent organizational skills.
• Knowledge in Microsoft Office (Word, Excel, Outlook).

• Bilingual (English/Spanish).

• Epic Cadence within 90 days of entering position.

• Regular contact with Medical Center personnel, patients and visitors.

• Lifts a minimum of 5 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 1 hour a day.