About Job

Summary/

Objective

The Pediatric Care Coordinator is responsible for coordinating care to achieve the best possible health outcomes for children ages newborn to 18 years. The Pediatric Care Coordinator is a core member of the Pediatric Care team and the Pathways department. The person in this role will provide one on one patients visits with families, providing education, support, referral assistance, and any other patient need. The Pediatric Care Coordinator also works closely with the Women’s Health Care Coordinator to ensure proper transitions of care.

Essential Functions

Completes patient visits with all newborns to assist families with unmet/unfulfilled needs
Assists with scheduling health & wellness services (including, but not limited to well-child visits, immunizations, annual physicals/screenings, dental examinations and cleanings, vision exams, behavioral health, etc.)
Assists with referrals to WIC, Breastfeeding support, and external specialists
Assists patients in obtaining durable medical equipment, such as helmets, braces, crutches, nebulizers, etc.
Provides age-appropriate education, including immunization, safe sleep and milestones.
Helps community members during Outreach events and services
Completes car seat safety checks, installations, and safety checks.
Complete & maintain timely & accurate documentation in EHR programs

These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion.

Competencies

Planning and strategic foresight
Responsible Decision Making and Problem Solving
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Leadership, teamwork, and conflict resolution
Professionalism and work ethic
Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Required Role Qualifications

Minimum required education per state of Indiana/HRSA
Ability to obtain CHW Certification within 1 year of hire

Preferred Role Qualifications

One year of experience working within a healthcare setting.

Required Skills

Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency

Physical, Visual, and Audible Requirements

Physical Requirements

Activity

Occasionally (1 -33%)

Frequently (34-66%)

Continuously (67-100%)

Sitting

Walking

Standing

Bending

Squatting/Crouching

Climbing

Kneeling

Twisting/Turning

Hand dexterity/Fine Motor Manipulation

Lifting 0 – 50lbs

Lifting 50+lbs

Carrying 0 – 50lbs

Carrying 50+lbs

Pushing 0 – 300lbs

Visual & Audible Requirements – Employee mark an “x” for “YES” or “NO”

Activity

Yes

Can see without corrective eyewear

Can differentiate colors/see color differences clearly

Can hear without hearing assistance

I acknowledge that I may be exposed to infectious and contagious diseases.
I acknowledge that I may be in contact with patients under a wide variety of circumstances.
I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
I acknowledge that I may occasionally be subject to irregular working hours.
I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.