Job Description

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

As A Clinical Systems Analyst you will:

• Assist in the support, maintenance, and troubleshooting of EHR, Practice Management, Revenue Cycle, and integrated solutions, specifically eClinicalWorks clinical applications.
• Participate in the configuration and customization of clinical applications to meet the needs of SCA’s specialty practices.
• Work with end-users to identify, document, and resolve issues related to clinical applications.
• Assist in the development and execution of test plans, quality assurance, and user acceptance testing for system updates and new system implementations.
• Support data integrity initiatives by assisting with data extraction, reporting, and analysis.
• Collaborate cross-functionally with IT, clinical staff, and vendors to ensure seamless system operations.
• Develop training materials and provide end-user training and support, as needed.
• Stay up to date with industry trends and best practices in healthcare technology and clinical applications.

• 3+ years of experience in a systems administrator or analyst capacity using eClinicalWorks applications in a provider practice environment, required.
• Comfortable communicating directly with physicians, practice operations, revenue cycle, and external vendors, required.
• Excellent problem solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Willingness to learn and adapt in a changing and fast-paced environment.
• Experience using ServiceNow, ZenDesk, Jira, or equivalent ticketing systems, preferred.
• Experience working with specialty practices a plus.

Must be able to work a Hybrid schedule.

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