Position Title: Clinical Intake Coordinator
Exempt/Non-Exempt: Exempt
Title this Position Reports to: Director, Clinical and Forensic Services

Job Summary:

Under the direction of the Director of Clinical and Forensic Services, the Clinical Intake Coordinator (CIC) is responsible for receiving and processing referrals for Dee Norton services. This includes coordinating the intake process and direct case management services to ensure optimal client engagement, internal case coordination, and access to appropriate services needed to meet the needs of children and families referred to Dee Norton Child Advocacy Center. In this capacity the CIC works closely with and supports the work of the clinical team including intake staff, Family Advocates, and Therapists/Forensic Interviewers.

Job Details:

• Receive, triage and schedule requests for services including forensic interviews and forensic medical examinations, trauma-focused mental health assessments and evidence-based treatment services, caregiver consultation and assessments.
• Assess child safety by formulating an initial impression of the family’s ability to support and protect. Identify risks, notify appropriate agencies, and take necessary action to ensure child safety.
• Initiate the client record; help ensure initial documentation is properly completed and included in the client record.
• Ensure proper clinical support is provided directly to clients at the time of intake.
• Coordinates setting appointments with appropriate accommodations, as needed, for all forensic interviews which are convenient for child clients, their guardians, the assigned child protective services caseworker and detective, and any other relevant professional in a timely manner. Assisting partners with determining emergency/non-emergency cases.
• Maintain thorough and accurate records of all requests for services by entering necessary documentation in appropriate databases in a timely manner.
• Collect necessary data both from DEE NORTON and outside agencies to support case tracking and grant reporting.
• Work closely with the Director of Clinical and Forensic Services to continually develop and maintain client intake protocols.
• Participate in internal intake triage meetings with Clinical Leadership on a weekly basis. Attend multi-disciplinary team meetings as necessary.
• Provide support to the Family Advocates as needed by assisting with client orientations, coordinating service delivery and ensuring proper support and assistance is provided across the continuum of services provided by DEE NORTON.
• Provide support and referral information to community partners and to local and regional agencies as needed. Maintain and update the database with referrals and community partners. Accurately documents intake information and case management in client databases.

Other Responsibilities

• Participate in a minimum of 2 public awareness and/or fundraising events annually on behalf of DEE NORTON.
• Meet any other needs as identified by the Executive Director and/or Leadership Team.
• Abide by federal and state confidentiality and privacy requirements, as well as all DEE NORTON Policies and Procedures.
• Abide by and meet all grant requirements and objectives.

Requirements:

Background Experiences

• BA Required; M.A. preferred in social work or relevant social services field
• Prior experience with case management
• Working knowledge and prior experience of community resources in Lowcountry area preferred.
• Other combinations of experience and education meeting the minimum requirements may be substituted.

Core Competencies

Every employee at Dee Norton is responsible for contributing to a positive work environment through teamwork, positive, honest, and effective communication, and professional interactions with co-workers, volunteers, clients, and community partners.

Candidates should be able to demonstrate:

• Interpersonal Skills: approaches others in a tactful manner, ability to work well under pressure and respond quickly to challenges; maintains confidentiality; keeps emotions under control; and remains open to others' ideas.
• Cultural Competency & Humility: demonstrates a commitment to furthering diversity, equity, and inclusion (DEI) and has a proven track record of working well with diverse clients and stakeholders.
• Teamwork: enjoys working as part of a team with individuals from a variety of disciplines; balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; and supports everyone's efforts to succeed.
• Ethics/Professionalism: treats others with respect and consideration regardless of their status or position; inspires the trust of others; works ethically and with integrity; accepts responsibility for own actions; follows through on commitments; and upholds organizational values.
• Quality: demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; and monitors own work to ensure quality.
• Initiative: volunteers readily; undertakes professional development activities; and asks for and offers help when needed.
• Planning/Organizing: ability to work independently; prioritizes and plans work activities; uses time efficiently; sets goals and objectives; and develops realistic action plans.
• Adaptability: adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and able to deal with frequent change, delays, or unexpected events.
• Dependability: is consistently at work and on time; ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time; completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements:
In this position an employee is frequently required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift and/or move up to 15 lbs. Must be able to work on a computer and/or telephone for extended periods of time.

Employee Conduct:
It is the responsibility of every employee at DEE NORTON to contribute to a positive work environment through: teamwork, positive, honest and effective communication, and professional interactions with co-workers, volunteers, clients and community partners.

Date Revised: February 21, 2025

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person