About Job

Company Overview:
CareCloud is a leading provider of technology-enabled services and solutions that redefine the healthcare revenue cycle. We provide technology-enabled revenue cycle management and a full suite of proprietary cloud-based solutions to healthcare providers, from small practices to enterprise medical groups, hospitals, and health systems, throughout the United States. Healthcare organizations today operate in highly complex and regulated environments. Our suite of technology-enabled solutions helps our clients increase financial and operational performance, streamline clinical workflows, and improve the patient experience.

Job Summary:
The RPM Care Manager - LPN/RN role involves using both clinical expertise and technology to deliver patient care remotely, primarily through telephonic communication. This individual leverages their healthcare knowledge, clinical skills, and problem-solving abilities to assess patient data, address health concerns, and collaborate with physicians to ensure timely interventions. By building strong patient relationships over the phone, the RPM Care Manager helps manage chronic conditions and improve overall patient outcomes through regular follow-ups and following physician-directed care plans.

Essential Duties and Responsibilities:

Patient Education
Review and educate patients with proper technique to use remote devices (blood pressure monitor, etc.).
Assess patient’s educational and health literacy needs and teach patients on how to use the RPM device.
Test device functionality and technique with patient.
Ongoing Care Management of Patients
Monitor RPM readings.
Assess and triage patient readings, symptoms, and concerns (both in office and via phone/email/patient portal communication).
Patient outreach for engagement.
Advocate for patients, act as liaison, and escalate information as appropriate.
Complete documentation and relevant reporting in accordance with company procedures.
Perform administrative, reporting, and documentation tasks as assigned, and other supplementary assignments as needed.
Discuss, as previously outlined by physician, patient’s current health status, treatment plan, services, short and long-term goals, and provider options.
Inform Physician and Providers
Provide patient data at agreed-upon time intervals.
Escalate abnormal results as previously defined by protocols.
Patient Care Technology Devices
Participate in device tracking (inventory planning) and maintenance as assigned and in accordance with defined protocols.
Support and help facilitate ongoing patient troubleshooting related to device use.

Required Knowledge, Skills and Abilities:

1+ year(s) of experience in the healthcare industry; preferably in internal or family medicine clinic.
Experience working with chronically ill patients, preferred.
Ability to maintain confidentiality and follow HIPAA guidelines.
Ability to handle difficult and sensitive conversations.
Ability to effectively multi-task, e.g., converse with patient and accurately record required information simultaneously.
Early adopter, comfortable learning and using new EHR platform and work tools.
Proficient in MS Windows, Word, Excel and Outlook.
Excellent written and verbal communication skills.
Demonstrates excellent listening skills, and the ability to adapt communication style to audience.
Must be a team player and collaborate with colleagues to achieve successful outcomes.
presents a professional and friendly demeanor to client, patients, and teammates.
Ability to work independently, exercise sound judgement, and successfully accomplish tasks with minimal supervision.

Bilingual Proficiency:

Proficiency in both English and Spanish is required.
Ability to communicate effectively in both languages, including speaking, reading and writing to meet patient needs.

Education and Certifications:

Registered Nurse or LPN License (required)
Bachelor’s Degree or equivalent experience

Supervisory Responsibilities:

None

EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.

Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).