Job Details

Working Title: Background Studies Enterprise Services Supervisor
Job Class: Human Services Supervisor 3
Agency: Human Services Dept

• Job ID: 85553
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/11/2025
• Closing Date: 04/24/2025
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
• Division/Unit: Department of Human Services (DHS) / Office of Inspector General (OIG) LS Bkgrnd Studies Grp III
• Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $37.60 - $54.16 / hourly; $78,508 - $113,086 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

• June 1st, 2025, this position has a flexible work arrangement that allows for up to 50% telework with a minimum of 50% working in our office per month.

Under administrative direction, and reporting to the Enterprise Services, Advancement and Impact Area Manager, this position plans, develops, implements, monitors, maintains, and evaluates the Background Studies Division’s (BGS) including administrative services and internal support, business continuity, strategic workforce planning, technical writing, contract management, and payments and invoice processing. This effort constitutes a new business infrastructure that builds capacity and joins new resources and end products of five separate functions. Principal responsibilities are comprehensive and are evolving.

The incumbent in this position will –

• Determine and implement the workplan, organization structure, objectives, priorities, and policies of the Enterprise Services (ES) Unit that defines and guides the administrative services and supports capabilities will be developed, implemented, and maintained in support of the division and for all aspects of DHS’ statewide background study system.
• Determine, secure, and allocate staffing, financial, and other resources needed to accomplish statutory obligations, priorities, and objectives of the division; and to ensure effective use of human and fiscal resources in achieving BGS’ goals.
• Serve as technical expert and consultant on all matters related to the use of administrative services and supports’ data and analysis tools to ensure that BGS’ priorities are met in the most efficient and effective manner.
• Represent the BGS Division and DHS’ statewide background study system at engagements with counties, state and federal agencies, and tribal communities. Develop and maintain collaborative, professional relationships with internal and external stakeholders that supports BGS to accomplish and achieve its goals and objectives.

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.**

Experience must demonstrate the following:

• Develop policies, procedures and/or the application of standard work processes.
• Maintain electronic document storage, databases, and record retention practices.
• Strategic planning and implementation of business initiatives.
• Determine, secure, and/or allocate staffing, financial, and/or other resources.

Preferred Qualifications

• Comprehensive knowledge of the Background Studies Division (BGS) statutory obligations; and services delivered through DHS’ statewide background study system as well as the state and federal laws, rules, regulations, and legal processes governing BGS’ administration and management.
• Understanding of the overall contracts, systems, and software applications BGS utilizes, manages, and maintains; and the associated legislation/regulations, and funding streams.
• Knowledge of the policies, budget, service industries, and clientele associated with Minnesota’s public programs.
• Skill in successfully influencing, developing, and maintaining relationships with other state agencies, legislators, and the general public.
• Negotiation and conflict resolution skills.
• Excellent interpersonal and communication skills. Must be able to build constructive relationships and communicate clearly, effectively, and persuasively in writing, at meetings, and in public speaking.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Carolyn Rice at carolyn.rice@state.mn.us.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.