Job Summary: The Front Office Specialist provides exceptional customer service and is committed to managing patient confidentiality. They are adept at managing patient appointments, communication and documentation, while ensuring a smooth and efficient workflow at the front desk at all times.

Front Office Specialist - Job Responsibilities

• Greet patients professionally both in person and on the phone
• Quickly check in patients at check in to reduce wait times
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Comfort patients by anticipating anxieties and effectively answering questions
• Verify financial records and collecting patient charges
• Properly process transactions utilizing Alle, Aspire, Care Credit, Repeat MD, Evolus, and Merz
• Assemble charts for providers
• Handle conflicts and patients’ concerns in a diplomatic manner
• Ensure reception area is tidy and presentable, with all necessary stationary materials (pens, forms, brochures, note pads, etc.)
• Scan consent forms, new patient forms, and any relevant patient information into chart
• Present all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms
• Answer phones in a professional manner and schedule appropriate treatments with providers
• Be knowledgeable of current in house and third party promotions
• Adhere to medical and legal regulations, including HIPAA guidelines
• Proficient in using Google Chrome, Google Drive, Google Sheets, Google Docs and Google Voice
• Take, write and call back voicemails in a timely manner
• Restock coffee bar, brochure walls, ensure all stations are kept clean and assist with trash duties weekly
• Responsible for providing patients with pre/post care instructions for treatment

Forever Ageless Aesthetics hours of operations are Monday- Friday 8 am - 6 pm, Saturday 8 am - 4 pm. Hours for this position vary anywhere from 8 am -4 pm, 9 am -5 pm, 11 am - 7 pm with one Saturday shift a month (as needed). We are looking for an individual who is a quick learner, can work in a fast paced environment, is able to multi task while working well with others.

Please send your resume to zcerni@mac.com, halina@foreveragelessinc.com, or operations@foreveragelessinc.com

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Newport Beach, CA 92660: Relocate before starting work (Required)

Work Location: In person