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Program: Suicide Prevention Services - 988 Lifeline

Location: In-Person at the Salinas or Santa Cruz office

Schedule: Multiple positions.

24 – 32 hours a week, Monday – Sunday, 8 am – 4 pm

PROGRAM DESCRIPTION:

Be part of the watershed moment for behavioral health support, services and programs in Santa Cruz, Monterey, and San Benito Counties. With the roll-out of 988, the National Suicide Prevention and Lifeline, Family Service Agency is committed to and passionate about building a robust crisis care response system across the country where everyone has access to information and training and someone to call, someone to respond, and a safe place to go for crisis care. We are eager to expand and are seeking an individual who can, with support from our team, facilitate the growth and continued transformation.

In addition to our accredited 24/7 988 Lifeline, our Suicide Prevention Services program provides a range of community education and outreach activities, as well as bereavement support services for those who have lost loved ones to suicide. We are poised to expand in the coming months and years and are seeking an individual who can, with support from our team, facilitate the growth and continued transformation of our services.

POSITION OVERVIEW:

Suicide Prevention Service of the Central Coast operates the 988 Suicide & Crisis Lifeline for Santa Cruz, Monterey, and San Benito Counties and is a critical point of contact for people in times of crisis, emotional distress, and staying safe and supported through thoughts of suicide.

Responders go through a two-week (40 hours/week) training covering different topics around active listening, suicide risk assessment, caller safety, cultural humility, call triaging, community resources referrals, working with families, working with youth, suicide loss survivors, and first responders. After training, Responders will support callers struggling with a wide array of mental health difficulties.

Successful completion of Suicide Prevention and Crisis Lifeline Responder Training is required. Candidates will be paid for SPS Responder Training hours.

Key Responsibilities:

Responding professionally and consistently to texters/chatters in a wide range of situations.
Offer crisis intervention, de-escalation, and emotional support to all texters/chatters.
Acquire competency in text/chat protocols, electronic databases, as well as additional technological procedures.
Establish effective record-keeping practices on the electronic database; enter text/chat records according to the procedure.
Adhere to mandating reporting policy as outlined by state and local law.
Respond to texts/chats using appropriate triage and time management and utilizing established procedures for intervention.
Seek supervisory consultation from designated staff where indicated.
Participate regularly in team meetings with Suicide Crisis Line staff and other staff responders for supervision, support, and debriefing.
Attend routinely scheduled meetings as requested or required for Suicide Prevention Services.
Adhere to HIPAA Privacy Standards Compliance
Assist in the training process of new responders and volunteers.
Manage and support text/chat flow in the online portal.
Complete other duties as assigned by the supervisor.
Maintain a high level of responsiveness and open communication with colleagues.

Desired Knowledge, Skills, and Other Abilities:

Excellent interpersonal skills and ability to engage with diverse communities in Santa Cruz, Monterey, and San Benito Counties.
Principles of cultural sensitivity, cultural awareness, and cultural humility.
Organized and able to provide follow-through.
Creative, outgoing, and takes initiative.
Knowledge of all specific skills, including lethality, assessment, data collection, and call triage.
Ability to read, analyze, and create call reports following agency guidelines.
Interpersonal relationship-building skills, including the ability to interact with others positively and professionally.
Ability to resolve or prevent interpersonal conflict.
Communication skills with an emphasis on responsiveness, transparency, and honesty.

Requirements:

Fluency in English.
To qualify as a bilingual responder, fluency in Spanish.
Must live in Santa Cruz, Monterey or San Benito County or surrounding county.
Must have gone through the SPS Responder Training or 988 Lifeline training through an accredited agency.
Punctuality and dependability.
Ability to use sound and ethical judgment.
Ability to pass a background check and TB clearance

Job Type: Full Time

Compensation: $22-$24/hour (8:00 a.m. – 8:00 p.m.)

$25-$27/hour (8:00 p.m. – 8:00 a.m.)

+$1 weekend differential

+$3 bilingual differential

Benefits:

30 – 40 hours/week: vacation, sick, holiday time and a half pay, medical and dental benefits.
Continuing education and training opportunities
Internet Stipend

ABOUT US:

Family Service Agency of the Central Coast (FSA) is a well-established non-profit mental health and wellness agency. Our services include outpatient counseling, 988 Suicide & Crisis Lifeline, suicide prevention services, programs for suicide loss survivors, outreach, education and training, mobile crisis response, senior services, support for women with cancer, and a program for victims of childhood sexual abuse. Join our team and enjoy a supportive work environment where both you and your clients can thrive. www.fsa-cc.org 831-459-9373.

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Laptops, headsets, and other essential technology will be provided.

Family Service Agency is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. We are committed to excellence through diversity and strive to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all clients and employees.

Our programs recognize the value of racial, ethnic, cultural, and linguistic diversity and strive toward a culture of trauma-informed practice, with the overarching goal of ensuring that all services promote healing and integrate the values and standards of providing culturally and linguistically appropriate services.

Job Types: Full-time, Part-time

Pay: $22.00 - $29.00 per hour

Expected hours: 24 – 32 per week

Benefits: