Responsibilities

• Provide direct supervision, ongoing evaluation, motivate workplace skills staff on a daily basis which include initial orientation and ongoing coaching; oversee and follow-up on member appeals, and create and execute weekly staffing schedule
• Collaborate with the Assistant Directors of Admissions and Counseling/Tuition Assistance to create and administer new systems for career and education counseling, and case management services to ensure quality services for members
• Regularly report on program utilization including using our database and surveys to pick out information about trends in usage; identify common challenges that arise, as well as member’s best practices for success
• Collaborate with Assistant Director/Director and team to develop and manage delivery of high quality informative workshops for members
• Create case management infrastructure developed to meet needs of general member population as well as specific groups as needed
• Advise and counsel members in regards to academic and employment options and specific fund benefits and programs; analyze and interpret student transcripts and records to provide assistance
• Collaborate with other departments of the Training and Employment Funds to ensure a continuity of services
• Establish relationships, coordinate services and serve as a primary liaison with contracted counselors, external workshop facilitiators, and other stakeholders at educational institutions
• Monitor spending and budgets-both grant funded (NYC, State, Federal) and collective bargaining; oversee timely processing of vendor payment
• Perform additional duties and projects as assigned by management

Qualifications

• Master’s degree in Adult Education, Counseling or Human/Social Service required

• Minimum five (5) years direct counseling experience in adult education, vocational or college programs; to include two (2) years supervisory experience
• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledge of health care education programs, adult education, workforce development and/or labor management training funds’ operations
• Bilingual in Spanish and training experience preferred
• Project management skills preferred
• Ability to research trends in employment within Health Care, and related industries as it concerns education and career advisement
• Detail oriented and ability to handle multiple projects in a fast paced environment with tight deadlines
• Excellent presentation/facilitation skills with the ability to work independently and multitask under deadline pressure
• Excellent reading, writing and verbal communication skills
• Ability to work flexible hours including some evenings and weekends