About Job

Full job description

Reports to: YWCA Director of Grant Coordination/CoC Lead

Job Duties:

Develop a practical day-to-day knowledge of how homeless services are provided in our region.

Maintain clients’ dignity and privacy while collecting the minimum amount of client-level data required to access services

Organize monthly CoC meetings: create agenda, manage virtual meeting space, take attendance, create minutes, post minutes to website

Familiarize self, follow, and implement homeless services best practices across the region

Enter all data into ServicePoint HMIS (the shared community database) in accordance with community data standards and rules of confidentiality

Utilize objective criteria to prioritize applicants for housing openings.

Accompany street outreach and client engagement teams, on occasion

Organizes and manages CoC Committees to enable the effective identification of gaps in services and assists with the planning and development of solutions and resources

Maintains contact with region’s agencies for the provision of services for participants and assists program participants in accessing appropriate public or private community agencies to obtain specialized types of assistance.

Monitors escrow accounts for qualified program participants; Monitors, approves, denies, and/or processes interim and final escrow disbursements.

Ensures privacy and maintains the security of confidential materials pertaining to program activities and participants.

Promotes the Continuum of Care and member agencies at local and regional meetings and events.

Advocates for positive system change with local and regional stakeholders.

Assists with annual funding applications and required reports.

Other duties as assigned to support the CoC and/or the YWCA Quincy.

Qualifications: We seek flexible, driven, passionate, open-minded, client-focused, and independent candidates who can identify and act on client needs at the individual and community level.

Education: Completion of a bachelor’s degree program in Social Work or closely related field preferred.

Experience: Experience working directly with people in crisis, homelessness and/or very low-income people. Relevant education may be considered as a substitute experience. Bilingual (English and Spanish) preferred. Those with lived experience of homelessness and/or housing insecurity are encouraged to apply.

Skills and Competencies:

Valid Driver's License

Outlook, Excel, Word, PowerPoint, Google Docs.

Evidence of ongoing training and education in related areas such as mental illness, substance abuse, racial and social justice, and/or homelessness

Evidence of ongoing training and sound working knowledge of practical clinical skills

Excellent interpersonal and communication skills

Ability to prioritize multiple tasks and meet frequent deadlines

Experience engaging with a diverse population and ability to respond appropriately to crisis situations

Possess an interest in social justice and have experience doing advocacy work for underserved populations

Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work conditions

Ability to maintain professional composure during emotionally challenging situations and interactions with survivors of domestic violence, sexual assault, stalking, and trafficking.

Experience with providing outreach and successful engagement to a diverse population, includes working with clients, developing trust and conducting interviews in non-traditional settings and unstructured environments Behavioral Competencies: This position requires the incumbent to exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the CoC. Uses appropriate judgment & decision making in accordance with level of responsibility.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds. Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the availability to work outside of the established YWCA/CoC working hours.

Office environment. The noise level in the work environment is moderate.

Some driving may be needed due to the nature of the job and the geographical locations of the CoC members.

YWCA Quincy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $39,500.00 - $42,000.00 per year

Benefits: