ROLE SUMMARY

As a Patient Care Coordinator and Practice Administrator at FMCG, you will be instrumental in sales, patient care, and administrative functions, ensuring seamless patient experiences from initial contact through ongoing care. You will manage patient onboarding, maintain communication, schedule appointments, and oversee administrative tasks. Additionally, you will handle sales inquiries, lead tracking, and patient follow-ups, playing a crucial role in driving the practice's growth and patient satisfaction.

RESPONSIBILITIES

Sales

• Conduct free phone consultations to explain FMCG’s offerings.
• Track potential patient leads and manage sales calls.
• Close patient leads and onboard them into subsequent programs.
• Sell additional programs and offerings to patients throughout their health journey.

Administrative

• Onboard new patients into our system, maintaining and updating documentation as needed.
• Track patient progress using the Patient Inflow sheet.
• Answer patient questions via phone calls and return voicemails.
• Schedule all patient visits with practitioners and group program events, ensuring accuracy of virtual Zoom links.
• Set up and maintain email/text notifications for patient visits.
• Maintain chart parts and distribute handouts for lab ordering and supplement information.
• Clone SOAP notes to streamline practitioner visits.
• Respond to patient portal messages regarding administrative and scheduling matters.
• Submit supplement orders in Cerbo and create Treatment Planners for patients.
• Create invoices for patients to submit to their insurance.
• Act as the primary touchpoint for patient inquiries.

Medical

• Order labs as requested by practitioners (Vibrant TrioSmart, GDX, LabCorp, Quest).
• Manage supplement orders (CellCore, Researched Nutritionals, FullScript).

EXPERIENCE

• Bachelor’s degree in a relevant field (e.g., science, biology, nursing).
• 3-5 years of experience in patient care coordination or medical practice administration.
• Strong understanding of healthcare operations and regulations (OSHA, HIPAA, DEA guidelines).
• Experience in high-touch, customer/patient service-oriented environments.
• Proactive with excellent time and task management skills.
• Exceptional attention to detail.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office Suite, Adobe, Electronic Medical Record systems, and Client Relation Management systems.
• Experience with CERBO EMR is preferred.