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Mental Health Assistant Director

Goodwill Industries • New York, NY, USA • 3w ago

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Assistant Director, PROS Program

Location: NYC- Harlem

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Exempt

About This Role

The Assistant Director of the PROS Program supports the overall leadership, clinical integrity, and daily operations of a New York State OMH‑licensed PROS program. This role assists the Director in ensuring high‑quality, recovery‑oriented services; regulatory compliance; staff development; and achievement of program outcomes. The Assistant Director plays a critical role in supervising staff, supporting service delivery, and promoting a culture of recovery, person‑centered care, and accountability.

Essential Responsibilities

Program Operations & Clinical Oversight

Assist in overseeing daily operations of the PROS program to ensure services are delivered in accordance with OMH regulations and PROS standards
Assume operational leadership in the Director’s absence
Implementation of program policies, procedures, and workflows

Provide clinical oversight of PROS services, including Community Rehabilitation & Support (CRS), Intensive Rehabilitation (IR), and Ongoing Rehabilitation & Support (ORS)
Ensure services are recovery‑oriented, person‑centered, trauma‑informed, and culturally responsive
Review clinical documentation for quality, timeliness, medical necessity, and regulatory compliance
Participate in case reviews, team meetings, and interdisciplinary treatment planning

Referral Management & Coordination

Oversee the intake and admission process, ensuring timely screening, eligibility determination, documentation, and enrollment.
Conduct intake to assess eligibility, appropriateness, and service needs
Gather demographic, clinical, psychosocial, and insurance information
Coordinate admission timelines; promote timely access to care/services
Explain program services, expectations, and consent requirements to clients
Communicate with referral sources regarding eligibility, documentation needs, and admission status
Maintain referral logs in EHR, and intake tracking reports, process enrollment in CAIRS

Staff Supervision & Development

Provide direct supervision to staff and student interns, as assigned

Participate in hiring and performance evaluations
Support staff onboarding, training, coaching, and performance management.

Promote staff engagement, professional development, and adherence to ethical and clinical standards

Compliance & Regulatory Oversight

Ensure compliance with NYS Office of Mental Health (OMH) regulations, PROS service definitions, and billing requirements
Support audits, site visits, chart reviews, and corrective action plans

Collaborate with compliance, and billing teams
Monitor documentation practices to ensure services are properly documented, billed, and supported
Track program metrics such as census, engagement, and outcomes
Monitoring IPS fidelity, delivery of employment services, and track vocational outcomes.
Assist with reporting requirements and data submissions (specifically as it relates to IPS and employment)

Collaboration & Stakeholder Engagement

Collaborate with internal departments, community providers, hospitals, & referral sources
Support participant engagement, grievance resolution, and service coordination
Promote recovery principles and participant voice within program operations

Qualifications

Education: Master’s degree in Social Work, Mental Health Counseling, Psychology, or related field required. Active NYS clinical license (LMSW, LCSW, LMHC, or equivalent) required.

Experience:

Minimum of three years of behavioral health experience, including at least one year of supervisory or program leadership experience.
Prior experience in a PROS program or OMH‑licensed setting preferred

Working knowledge of NY OMH PROS regulations and recovery‑oriented practice
Experience with clinical documentation, utilization, and compliance standards
Excellent organizational, leadership, and problem‑solving skills
Ability to lead teams, manage competing priorities, and support change initiatives
Proficiency with EHR systems and reporting tools

Work Environment: Office‑ and program‑based setting

ADDITIONAL DUTIES

This position may be required to perform additional duties consistent with organizational needs and strategic priorities

What We Offer 