Description

WELCOME TO ECI!

Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.

Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI’s solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.

We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!

Job Description

The Eligibility Counselor - EC is responsible for bedside screening of hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs.

Primary Job Duties & Responsibilities:

Meets patients by bedside to determine government program eligibility and creates collaborative teamwork to obtain needed information for application advancement.
Maintains a large caseload with minimum or no delinquencies
Contacts patients and creates collaborative teamwork to obtain needed information for application advancement
Uses clear, simple language to ensure understanding in English and/or Spanish
Complies with all state and federal laws regarding HIPAA and confidentiality requirements
Able to remain focused and productive each day with minimum supervision
Demonstrates respect for all individuals
Adheres to ECI’s Mission, Vision, and Core Values
Other duties as assigned

Requirements

Soft Skills Needed for the Ideal EC:

A compassionate heart and a sincere desire to assist patients during any phase of their application process
Strong work ethic demonstrated with excellent outcomes
Strong written and verbal communication skills
Desire to provide the best possible experience for our patients
Experience navigating a computer while on the phone
Willing to work and contribute to a team environment
Ability to trouble-shoot problems
Listens effectively

Required Qualifications:

High School diploma / GED (or higher)
Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
Ability to work full-time Sunday-Thursday (40 hours/week)
Knowledge of Medicaid and SSI programs
Prior Experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
Bilingual English/Spanish a plus

Physical and Work Requirements:

Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer
Covid-19 Vaccine required
Able to work from hospital site Sun-Thur 8 am - 4:30 pm.

Employment Practices:

ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance.

ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and a background check before beginning employment.

Eligibility Consultants, Inc. (ECI)

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Eligibility Counselor - FT - Sunday-Thursday