Patient Care Coordinator - Associate

The Mind Study Center is an independent organization offering evidence-based psychiatric and psychological services in the Los Angeles area. We strive for the highest standards of care, integrating evidence-based clinical approaches with practical experiences in an empathic, trusting, and collaborative environment.

This position offers a great opportunity to join a team of dedicated professionals providing mental healthcare to youth and their families. We are looking for a highly skilled individual who is professional, organized, detail oriented, reliable, and motivated to offer exceptional customer service.

Experience & Education:Bachelor's degree is strongly preferred or 2-4 years of relevant work experience with responsibilities comparable to those required for this position.

Skills & Qualification:

• Strong interpersonal, communication, and customer service skills
• Fast paced Enviroment
• Organized and detail oriented
• Excellent problem-solving and conflict resolution
• Demonstrates initiatives and creativity
• Professional demeanor and attitude; ability to interface with families and staff
• Ability to appropriately handle sensitive information with discretion
• Ability to oversee several projects simultaneously
• Self-starter and team player, able to establish and maintain effective working relationships
• Excellent written and verbal communication skills
• Positive attitude, energetic, and interested in working in health care
• Prior experience in an administrative role preferred

Administrative Assistant Responsibilities:

Overview:

Provide behind the scene support for our services, events, products, and marketing. This includes but is not limited to:

• Welcome and great patients, families, and guests
• Perform check-in and check-out, including payment processing, through the electronic medical record (EMR) system
• Register all patients in the electronic health records
• Schedule/ confirm appointments
• Answering phones/ making phone calls
• Prep patient files
• Send referrals based on Doctor’s report
• Obtain all reports/documents necessary for Doctor’s evaluation
• Perform all tasks associated with proper opening and closing of Mind Study Ceter office
• Assist with initial histories and history reviews
• Prepare subpoena of records and scheduling subpoena pick-up/drop-off
• Prepare EDD/ disability paperwork
• Verify insurance information/ coverage/ eligibility
• Collect payments
• Scanning/ extracting files
• Makes copies, sends, and receives faxes.
• Assure that reception area is clean and orderly.
• Call and remind patients of appointments.
• Medication pre-authorizations.
• Communication with patients’ insurance companies
• Maintain confidentiality of member files per HIPAA and all applicable guidelines
• Utilize proper lifting and body mechanics to prevent personal injury

Requirements: This position will begin as part time (25-30hours), 5 days a week.

Reports to: Office Manager and Director of Operations

Compensation: DOE

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Health insurance

Education:

• Associate (Preferred)

Experience:

• Medical receptionist: 1 year (Required)

Work Location: In person